"A fatal DirectX error has occurred.(11000002)" Error Message

[D-Co]

This error has been periodically crashing my game and computer since Shadowbringers launch. In the past week or two, it has been much more frequent. It has gotten to the point where I can not complete and instanced dungeon without the game crashing - so I cannot advance the story at all.

I have searched the forums and the main advice seems to be:

• Update graphics drivers
• Change to borderless window instead of fullscreen
• Perform clean boot and run the game

I have tried all of these methods to no avail. As well as:

• Changing out the thermal paste on my GPU (I first thought it was a overheating issue)
• Reinstalling the game
• Doing a clean install of my graphics drivers

Unfortunately, it doesn't seem to have any effect. The game still crashes.

I have lost a lot of subscription time because of this error that I am more and more believing is a game-based error and not an issue with my machine.



Here is the system info copy/paste:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Daniel\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.190729-1700)
SYSTEM_CPU Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 08/15/14 13:26:44 Ver: 04.06.05
SYSTEM_LANGUAGE 日本語 (Regional Setting: 日本語)
SYSTEM_MEMORY 16298.895MB
SYSTEM_VIRTUAL_MEMORY 8388607.875MB
SYSTEM_PAGE_FILE 32595.934MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1853.631GB SYSTEM_FREEDISC_SPACE 805.339GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760 Ti OEM
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760 Ti OEM
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1979.625 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7893.447 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE 2019/08/26 16:08:34
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND DELL UZ2315H (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {553B29C7-A391-481F-B252-6A1C8305B6E9}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2010/11/21 12:23:47
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1FFC0490-36DA-4B6F-8DBF-67532D70E7BF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6844
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2013/02/20 14:20:34
SYSTEM_SOUND Echo Cancelling Speakerphone (DELL UZ2315H)
SYSTEM_SOUND_DEVICE_ID {D80D4AC5-8262-4916-92CD-2050505F379B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.18208
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2015/04/17 5:16:50
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 109 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0677F890-0C79-11E5-8001444553540000}
SYSTEM_INPUT_NAME DELL UZ2315H
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 6 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {083CB300-0C79-11E5-8002444553540000}
SYSTEM_INPUT_NAME DELL UZ2315H
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7221C8C0-353E-11E6-8001444553540000}
SYSTEM_INPUT_NAME Corsair STRAFE RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7221EFD0-353E-11E6-8002444553540000}
SYSTEM_INPUT_NAME Corsair STRAFE RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {722216E0-353E-11E6-8003444553540000}
SYSTEM_INPUT_NAME Corsair STRAFE RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {722216E0-353E-11E6-8004444553540000}
SYSTEM_INPUT_NAME Corsair STRAFE RGB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B5CDC5A0-346D-11E6-8001444553540000}
SYSTEM_INPUT_NAME Mionix Naos 7000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7222B320-353E-11E6-8006444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Forum - Google Chrome


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Alienware Customer Surveys\AlienSurvey.exe 00000C2C
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C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000F68
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C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001554
C:\Windows\Explorer.EXE 0000062C
C:\Windows\system32\Dwm.exe 00000660
C:\Windows\system32\taskeng.exe 00000F98
C:\Windows\system32\taskhost.exe 000007B0

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have any updates or changes been made to the PC that coincide with the crash?When the crash occurs, are were there any programs or overlays running in the background. If you have not done so already, could you try disabling them?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Nockvryca]

This sounds like the same issue i had. It has something to do with c states (i do not know what exactly that is or what they do), but i do know that the only game that seems affected by it is ff14. You'll want to boot up your bios, look for a setting that mentions c states and disable it. Its location is different for every motherboard model, so you will just have to look for it. This solved my issue, never had a random direct x crash again.

[GoofyBoots]

Many MANY people are having the same issue .. I myself did everything I could think of and then rolled back my Nvidia Drives to JUly 7th (I think) .. Seemed to work BUT I Also I had to lock my FR's to 60 anything more then that then I get crashes > ITS A GAME ISSUE not your machine. TOO many people having the same exact issues game wide.

[D-Co]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have any updates or changes been made to the PC that coincide with the crash?When the crash occurs, are were there any programs or overlays running in the background. If you have not done so already, could you try disabling them?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Dynratygus, thank you for your reply.

Any updates or changes that coincide with the crash?
Nothing other than standard Windows updates, I guess. I have been having these issues since installing Shadowbringers and since then there haven't been many changes to my PC.


When the crash occurs, are were there any programs or overlays running in the background. If you have not done so already, could you try disabling them?

I believe a clean boot eliminates any or all programs/overlays running in the background, correct? If so, as I mentioned on my main post, I have already received the same results when running the game after a clean boot.

[D-Co]

This sounds like the same issue i had. It has something to do with c states (i do not know what exactly that is or what they do), but i do know that the only game that seems affected by it is ff14. You'll want to boot up your bios, look for a setting that mentions c states and disable it. Its location is different for every motherboard model, so you will just have to look for it. This solved my issue, never had a random direct x crash again.

Thanks for your reply, Nockvryca.

I will take a look at C states and see if I can work something out.

[D-Co]

Many MANY people are having the same issue .. I myself did everything I could think of and then rolled back my Nvidia Drives to JUly 7th (I think) .. Seemed to work BUT I Also I had to lock my FR's to 60 anything more then that then I get crashes > ITS A GAME ISSUE not your machine. TOO many people having the same exact issues game wide.

Thanks for your message, GoofyBoots.

I rolled back by Nvidia drivers once before so it may be worth a shot. My monitor doesn't go any higher than 60hz, so I am locked at that frame rate anyhow.

[Lucas_Angelini]

I have the same problem as well, except mine is a Alienware gaming laptop. What I solve my DirectX error (11000002) problem (for now) is running Final Fantasy XIV through Compatibility Mode. It works with Windows 7 or Windows 8.

[Dynratygus]

Good morning in the Final Fantasy XIV Technical Support Forums.

Could you try changing the compatibility mode? To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[D-Co]

Good morning in the Final Fantasy XIV Technical Support Forums.

Could you try changing the compatibility mode? To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Thank you for your reply.

I have just finished attempting to run the game with ffxivboot.exe in Windows 7 Compatibility mode. It crashed again with the same DirectX error when running an instanced dungeon. To test whether it will crash or not I have been running the same dungeon (Dohn Mehg) via Trust system so I don't abandon any real party members if I do crash. The game eventually crashes while running the dungeon, never in the same area or at a consistent time. I am never able to finish the dungeon.

However, I spent sometime in the open world running errands before entering Dohn Mehg and the game did not crash. It seems to crash only when I am running instanced content. I don't know if this information matters.

Thanks again for your reply. I hope to find a solution soon.