Fatal DirectX Error 11000002 (Laptop)

[Lucas_Angelini]

UPDATE: I'm just playing FFXIV and I got the same DirectX Error (11000002) problem again. Not one, not twice, but three times just now. The only solution that works is switching to DirectX 9c. But the problem is that whenever I'm in a huge group (like hunt groups), it freezes the frame rate and it kicks me out.

I heard about people underclocking but I don't want to screw up my laptop's driver, unless if there's a professional I can talk to.

[Dynratygus]

Good morning and thank you for the reply.

Lucas_Angelini, where in game do you experience the crash? Is anything over heating when the game crashes?


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[knickle]

I'm getting the Directx 11000002 error as well. Game was working flawlessly, until I upgraded to RX5700 XT. Then the issues started. Sometimes it crashes 15 minutes into the game, sometimes it's instantly after the I login and spawn, other times I can play for hours without a single issue.

I've tried the 5700XT on my old i7 3770K system, as well as my new Ryzen 3900X system and FFXIV crashes randomly on both. I just built the Ryzen PC and has 100% fresh drivers, so please don't ask me to DDU it. This is the only game that's crashing for me right now and I can run 3DMark and Superposition Benchmark without a hitch. This is not a budget PC.

I only started playing a few months ago. My renewal is in 3 days... not sure it's worth the hassle to continue until this bug is fixed. Still debating it.

In the meantime I'm going to try shutting down my Discord and see if it makes a difference with stability. Trial and error, right?

[Liathen]

Greetings! I am having this same issue, the game will crash and I will get a Fatal Directx 11000002 error.

I am playing on a desktop, I have a 970 GTX, i5 processor, etc. (though I think computer spec doesn't matter here as it seems to be happening to people of all kinds).

This error does happen more in some places than others. I've also been having it for a couple of months now, so I've noticed it happens more in some places than others.

Praetorium: I will be fine for the first half or so of Praetorium, then when we get to the Nero cut scenes, my game begins crashing once every 3-5 minutes. Both in cut scenes and out of cut scenes. It makes finishing Praetorium super annoying to continuously have to log in again and again, but I do eventually get it done. I have had no crashing problems with the first half of praetorium ever.

24 man Raids: I barely crash at all in raids. It is incredibly rare if I do. The 24 man doesn't seem to be burdening the display driver more than Praetorium's 8 man.

Eden (normal): I tend to crash 2-3 times on Eden 1, and 0-1 times on the other Eden fights.

Hunt trains: I have NEVER crashed on a hunt train, even with 70+ people around me. It just simply hasn't happened on a hunt train, so player density doesn't seem to be the issue.

Leveling dungeons: I will get occassional crashes in leveling dungeons, but maybe 0-1 times per dungeon average. The exception is TEMPLE OF THE FIST, where throughout the entire dungeon I was crashing every 3-5 minutes.

Free company workshop: About half the time I bring airships back from their voyage, I will hit complete their voyage, hear the loot go into my inventory right as the game freezes and crashes. It seems to only happen with airships and not submarines.

For fixing this issue, I've tried just about everything under the sun. Clean installs. Clean configuration (rebuilding my UI and bars). Disabling overlays like reshade and discord voice chat overlays. Playing doctor and performing surgery on my registry. My friends have suggested so many things and I've tried every single one of them. The issue persists. I kind of want to do Eden savage, but the crashing issue in the Eden raids makes that impossible.

[Dynratygus]

Good morning and thank you for the reply.

Liathen, could you create your own thread and provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


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[Lucas_Angelini]

I would like to request to close this thread as I found my solution that no longer gives me a DirectX Error 11000002.

For Alienware laptop users with a 17 series (R1, R2, R3, R4, etc.), an Alienware Graphics Amplifier with a really strong graphics driver (like a Titan X) helps a lot. I haven't gotten any crashes ever since.