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  1. #1
    Player
    Lucas_Angelini's Avatar
    Join Date
    Dec 2013
    Location
    Ul'dah
    Posts
    89
    Character
    Lucas Angelini
    World
    Ultros
    Main Class
    Paladin Lv 90

    Fatal DirectX Error 11000002 (Laptop)

    Okay I need to report a problem on my problem with the DirectX error I'm having, and I really want this problem to be solved. I've been having the same DirectX error (11000002) problem during Stormblood. And now I'm still having the same problem during Stormblood. For now it's set to DirectX 9 but whenever I go to a huge party like ranked enemy parties, the game freezes and kicks me out.

    I tried other solutions from other people with the same problem. Compatibility mode, FPS limit, and it still gives me the same problem.

    Here's my system information in hoping someone can find a solution. However I'm using a gaming laptop, not a desktop.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Silen\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i7-6820HK CPU @ 2.70GHz (8 CPUs), ~2.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS 1.7.0
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16249.637MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 18681.637MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 943.529GB SYSTEM_FREEDISC_SPACE 690.762GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 917.280GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS Intel(R) HD Graphics 530
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
    SYSTEM_GRAPHICS_MAKER Intel Corporation
    SYSTEM_GRAPHICS_VRAM 128.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8124.818 MB
    SYSTEM_GRAPHICS_DAC Internal
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki132535.inf_amd64_7875dff189ab2fa2\igd12umd64.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.0100.6859
    SYSTEM_GRAPHICS_DRIVER_DATE 4/29/2019 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 980M
    SYSTEM_GRAPHICS_DEVICE Unknown
    SYSTEM_GRAPHICS_CHIP GeForce GTX 980M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 16269 MB
    SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6e9bba2e440cf009\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6e9bba2e440cf009\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6e9bba2e440cf009\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmi.inf_amd64_6e9bba2e440cf009\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3630
    SYSTEM_GRAPHICS_DRIVER_DATE 9/4/2019 17:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

    SYSTEM_GRAPHICS_PIXEL_SHADER
    SYSTEM_GRAPHICS_VERTEX_TEXTURE
    SYSTEM_SOUND Speakers (Sound Blaster Recon3Di)
    SYSTEM_SOUND_DEVICE_ID {08B9C709-1866-4A26-838E-11DC259DAE42}
    SYSTEM_SOUND_DEVICE_NAME cthda.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0100.2059
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/1/2016 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {8BD20370-DCA1-11E5-8004444553540000}
    SYSTEM_INPUT_NAME Airplane Mode Switch
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {B11FF260-F669-11E8-8001444553540000}
    SYSTEM_INPUT_NAME Gaming Mouse G600
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Mozilla Firefox
    Movies & TV
    Movies & TV
    Settings
    Settings
    Weather
    Weather
    Microsoft Text Input Application
    AlienwareTactXMacroController


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 32 NPAPI
    Dolphin
    Ephinea Phantasy Star Online Blue Burst
    Fraps
    Alienware On-Screen Display
    Alienware Command Center
    Alienware Product Registration
    NVIDIA Performance
    EMSC
    Steam
    Windows Live UX Platform
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Photo Gallery
    Alienware On-Screen Display
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Adobe Premiere Elements 14
    Windows Live Photo Common
    Java 8 Update 221
    UE4 Prerequisites (x64)
    FINAL FANTASY XIV - A Realm Reborn
    Thunderbolt™ Software
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Movie Maker
    Video Win Movie Maker 2016
    Microsoft ASP.NET MVC 4 Runtime
    Adobe Photoshop Elements 14
    Java Auto Updater
    Intel® Security Assist
    Alienware Digital Delivery
    Alienware Customer Connect
    Sound Blaster Recon3Di
    Dropbox 20 GB
    Apple Application Support (32-bit)
    Intel(R) Chipset Device Software
    Microsoft VC++ redistributables repacked.
    Intel(R) Dynamic Platform and Thermal Framework
    Windows Live Installer
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    NVIDIA Performance
    MSVCRT110
    Microsoft Office
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
    Sound Blaster Recon3Di Extras
    Launcher Prerequisites (x64)
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Windows Live SOXE
    Movie Maker
    D3DX10
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Intel(R) Processor Graphics
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    EMSC
    Windows Driver Package - Kionix, Inc. (kiox_ff_driver) Sensor I/O devices (09/17/2015 1.1.4.0)
    Windows Driver Package - Kionix, Inc. kxdiskprot DiskDrive (09/27/2015 1.1.3.6)
    Windows Driver Package - Kionix, Inc. kxdiskprot DiskDrive (09/09/2015 1.1.3.1)
    Windows Driver Package - Kionix, Inc. (kiox_ff_driver) Sensor I/O devices (09/27/2015 1.1.4.0)
    Mozilla Firefox 69.0.1 (x64 en-US)
    Mozilla Maintenance Service
    NVIDIA Drivers
    Space Quest Collection
    To the Moon
    Defender's Quest: Valley of the Forgotten
    Leisure Suit Larry in the Land of the Lounge Lizards: Reloaded
    Shadowrun Returns
    Memoria
    Kingdom Rush
    The Binding of Isaac: Rebirth
    YOU DON'T KNOW JACK Vol. 1 XL
    YOU DON'T KNOW JACK Vol. 2
    YOU DON'T KNOW JACK Vol. 3
    YOU DON'T KNOW JACK Vol. 4 The Ride
    YOU DON'T KNOW JACK MOVIES
    YOU DON'T KNOW JACK SPORTS
    YOU DON'T KNOW JACK TELEVISION
    YOU DON'T KNOW JACK HEADRUSH
    Dropsy
    Harvester
    Shadowrun: Dragonfall - Director's Cut
    Poker Night at the Inventory
    Rex Nebular and the Cosmic Gender Bender
    Forward to the Sky
    Shadowrun: Hong Kong - Extended Edition
    Starship Traveller
    Quiplash
    Fran Bow
    Holy Potatoes! A Weapon Shop?!
    Downfall
    Kathy Rain
    The Adventures of Fatman
    Red Comrades Save the Galaxy: Reloaded
    NightCry
    Police Quest Collection
    Dungeon Fighter Online
    Indiana Jones and the Fate of Atlantis
    Stonekeep
    Horns of Fear
    Strong Bad Episode 1: Homestar Ruiner
    Strong Bad Episode 2: Strong Badia the Free
    Strong Bad Episode 3: Baddest of the Bands
    Strong Bad Episode 4: Dangeresque 3
    Strong Bad Episode 5: 8-Bit Is Enough
    Touchpad
    Vulkan Run Time Libraries 1.0.3.0
    Vulkan Run Time Libraries 1.0.33.0
    Vulkan Run Time Libraries 1.0.54.1
    Vulkan Run Time Libraries 1.0.54.1
    Vulkan Run Time Libraries 1.0.65.1
    Vulkan Run Time Libraries 1.0.65.1
    Intel(R) Management Engine Components
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Free Fall Data Protection
    Intel(R) Management Engine Driver
    Alienware Command Center
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Intel® RealSense™ SDK 2014 Runtime (x64): Core
    Intel(R) ME UninstallLegacy
    Intel(R) Rapid Storage Technology
    Product Registration
    Free Fall Data Protection
    Windows Setup Remediations (x64) (KB4023057)
    Bonjour
    Apple Application Support (64-bit)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Qualcomm Atheros 61x4 Bluetooth Suite (64)
    Epic Games Launcher Prerequisites (x64)
    Apple Mobile Device Support
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Dell SupportAssist
    Killer Wireless Driver UWD
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Ansel
    NVIDIA Control Panel 436.30
    NVIDIA Graphics Driver 436.30
    NVIDIA GeForce Experience 3.20.0.118
    NVIDIA Optimus Update 38.0.1.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 38.0.1.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.20.0.118
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA Virtual Audio 4.13.0.0
    Intel(R) Management Engine Components
    Microsoft VC++ redistributables repacked.
    Dell Foundation Services
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Intel(R) Rapid Storage Technology
    iTunes


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000BF0
    C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\CTJckCfg.exe 000003A4
    C:\Program Files (x86)\Creative\Sound Blaster Recon3Di\Sound Blaster Recon3Di Control Panel\SBRcni.exe 00000A44
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00001ED0
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000019D4
    C:\Program Files (x86)\NVIDIA Corporation\nTune\nTuneCmd.exe 00000DA4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 000005BC
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000016E4
    C:\Program Files (x86)\Steam\Steam.exe 0000094C
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00001FF0
    C:\Program Files\Alienware\Command Center\AWCCServiceController.exe 00001ECC
    C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00000588
    C:\Program Files\Alienware\Dell Foundation Services\DFS.Common.Agent.exe 0000268C
    C:\Program Files\Dell\DellDataVault\nvapiw.exe 000041AC
    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00002F10
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000CC0
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00001860
    C:\Program Files\WindowsApps\Microsoft.BingWeather_4.32.12463.0_x64__8wekyb3d8bbwe\Microsoft.Msn.Weather.exe 000038CC
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000448C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000415C
    C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeBridge\SkypeBridge.exe 000020F0
    C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19061.18920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004490
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBar.exe 000022C8
    C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000F1C
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19082.1010.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003798
    C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19072.12011.0_x64__8wekyb3d8bbwe\Video.UI.exe 00001688
    C:\Program Files\WindowsApps\RivetNetworks.KillerControlCenter_2.0.2369.0_x64__rh07ty8m5nkag\KillerControlCenter_v1\KillerControlCenter.exe 0000377C
    C:\WINDOWS\Explorer.EXE 000003E8
    C:\WINDOWS\System32\svchost.exe 000017D4
    C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000238C
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002238
    C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002114
    C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002958
    C:\WINDOWS\TEMP\DPTF\esif_assist_64.exe 0000241C
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00002ABC
    C:\WINDOWS\system32\DllHost.exe 00000FC4
    C:\WINDOWS\system32\SettingSyncHost.exe 0000243C
    C:\WINDOWS\system32\conhost.exe 00002A58
    C:\WINDOWS\system32\sihost.exe 00002528
    C:\WINDOWS\system32\svchost.exe 00000C4C
    C:\WINDOWS\system32\taskhostw.exe 00002AB0
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000019EC
    C:\Windows\System32\CompPkgSrv.exe 00003BD8
    C:\Windows\System32\RuntimeBroker.exe 00004574
    C:\Windows\System32\SecurityHealthHost.exe 000006E4
    C:\Windows\System32\SecurityHealthSystray.exe 0000283C
    C:\Windows\System32\smartscreen.exe 00004828
    (0)

  2. #2
    Player
    J-Sharpie's Avatar
    Join Date
    Aug 2013
    Posts
    18
    Character
    Fioa Eye
    World
    Behemoth
    Main Class
    Gladiator Lv 80
    I'm not sure if you tried this as I was having this same issue with artifacting.

    Install DDU (Display Driver Uninstaller) which not only uninstalls your display drivers but also all the trash files and folders and registries along with it.
    -You can literally Google "DDU" and it will be in Guru3D.
    It was recommend to run this in safemode without internet connection so nothing gets interferred while using this.
    When you run the application you are given a one click option to remove everything (this will include GeForce Experience)
    Your computer will automatically restart after the process finishes

    After your computer restarts you can reinstall GeForce Experience and then reinstall your driver.

    This cleared up so many issues without me having to underclock my GPU or doing anything fancy.
    (0)

  3. #3
    Player
    Lucas_Angelini's Avatar
    Join Date
    Dec 2013
    Location
    Ul'dah
    Posts
    89
    Character
    Lucas Angelini
    World
    Ultros
    Main Class
    Paladin Lv 90
    I'll have to give the DDU a shot. But first I must watch a video of how it works.
    (0)

  4. #4
    Player
    J-Sharpie's Avatar
    Join Date
    Aug 2013
    Posts
    18
    Character
    Fioa Eye
    World
    Behemoth
    Main Class
    Gladiator Lv 80
    It's pretty straight forward. They made it super easy to understand since you don't really "install" anything rather it's a application that just opens after you download it.
    (0)

  5. #5
    Player
    Lucas_Angelini's Avatar
    Join Date
    Dec 2013
    Location
    Ul'dah
    Posts
    89
    Character
    Lucas Angelini
    World
    Ultros
    Main Class
    Paladin Lv 90
    Alright I did a DDU, hoping it won't give me a DirectX error (11000002). If it gives me the same error, I'll update the status.

    Did you used to have the same DirectX problem?
    (0)

  6. #6
    Player
    J-Sharpie's Avatar
    Join Date
    Aug 2013
    Posts
    18
    Character
    Fioa Eye
    World
    Behemoth
    Main Class
    Gladiator Lv 80
    I did, except I had artifacting occur and all my windows turn white and my screen would turn black so I think my hardware is also dying too. But any case, I'm not having much problem myself after DDU.
    (0)

  7. #7
    Player
    GoofyBoots's Avatar
    Join Date
    Apr 2019
    Posts
    27
    Character
    Perky Tatas
    World
    Adamantoise
    Main Class
    Bard Lv 80
    This has been going on for months now > the Mods here will give you the same response they have been giving for months. Everyone is trying everything under the sun from the newest systems to the oldest. Its a game issue period. I did everything and finally did DDU and installed Nvidia drivers from just before Shadowbringers launch. Some days I can go for a few hours with no problem other days like today every 20 mins. Seems to happen the most when the server-load it high and I'm not really doing much now. It has something to do with FFXIV not being completely compatible with the newer GPU drivers.

    Area51 answer: SE is working with Nvidia to make us think we need new machines and people go out and buy new machines or GPU's since new video cards and the like have recently been released much like cell phones when they send you that needed update and magically you phone stops working.
    (0)

  8. #8
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with the crash?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  9. 09-30-2019 11:44 AM
    Reason
    Forgot to reply with quote

  10. #9
    Player
    Lucas_Angelini's Avatar
    Join Date
    Dec 2013
    Location
    Ul'dah
    Posts
    89
    Character
    Lucas Angelini
    World
    Ultros
    Main Class
    Paladin Lv 90
    Quote Originally Posted by Dynratygus View Post
    Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

    How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with the crash?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Hi Dynratygus. Apologies for the delay.

    I've first experienced the problem during Stormblood, I think during 4.3. I don't have a problem when I switch DirectX 11 off, but the framerate gets slow and when I join a huge group such as Eureka and hunts, the framerate freezes and crashes the game.

    For now I'm doing okay and so far I'm not experiencing any DirectX errors (11000002) thanks to J-Sharpie's advice. But if you have a list of helpful advices for laptops with DirectX error problems, please let me know.
    (0)

  11. #10
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    I am happy to hear that you are no long experiencing crashes. If the crash happens again, please try any of the following:

    -Switch to DirectX 9 mode (select ‘Config’ from the launcher)
    -Update/reinstall Graphics card drivers
    -Disable all programs/overlays running in the background
    -Perform a clean boot*
    -Set compatibility mode to Windows 7**
    -Make sure that any anti-virus software they have has the appropriate exceptions
    -Install game on C drive (The same drive as the Operating System)

    *To perform a clean boot for Windows 10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.


    **To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.





    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

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