Unable to complete version check did fresh reinstall 3 times

[Katsuu]

Hello! Every since I had a rather large windows 10 update this morning, I cannot play the game. This afternoon I was able to log in the game, it opened but on the start screen, I couldn't interact or click on any of the options such as "Start" I had to close the game with task manager. My mouse was working just fine! It's as if there was something interacting with the games overlay? I uninstalled Discord AND Steam and reinstalled Steam and clicked off the overlay option. Still had the errors pop up. I can log into World of Warcraft just fine, and every other game works without a problem. So next time I tried opening FFXIV launcher again and trying to log in I was met with "unable to complete version update" error. I don't recall all the error numbers as there was many of them. I tried restarting my laptop like 20 times and shut it down completely, restarted windows, then opening the game again (through Steam) and still getting the same errors. I am on my third install now *ouch* and this time is the first time I saw the licensed agreement pop up to sign in to. What could be causing this issue and what can I do to fix the issue (besides reinstalling 3 times) so I can play again?

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

The error you are receiving happens when there is a problem connecting to the game's servers. Are you connected directly to the router? Is Final Fantasy XIV allowed through the fire wall?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Katsuu]

Yes, I am connected to my router. Yes, i have allowed FFXIV through my firewall. I was still recieving that same error.

[Katsuu]

I should also state that I also tried unplugging and re-plugging my router already to restart my network. Everything is loading fine, no disconnects and other games run just fine.

[Katsuu]

So I have done my third reinstall and still getting the launcher error "Unable to complete version update [30426] [1990] [740]

I did not lose connection during download. It *seemed* to install just fine. This is not on my end, it seems. It would be nice to get a reply on how to fix this without uninstalling for a 4th time! I am going on 2 days with the game being unplayable. What is the fix?

If this is not fixed, I will be forced to cancel my subscription. I don't want to do that because I love this game.

[Dynratygus]

Good morning and thank you for the reply.

Could you try the following:

Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Thank you for visiting the Final Fantasy XIV Technical Support Forums.