Game freezing when playing cutscenes

[ZippityZappity]

So i've been playing the game and already got my first job to lvl 50, but the recent cutscenes are somehow crashing my game (never happened on the earlier parts). The cutscene will suddenly stop playing and freezes but the screen never turns to black and the audio will keep buzzing until i have to force shutdown my laptop and restart the game. But after restarting everything the cutscene will run fine again. Anybody knows what's going on because during normal gameplay the game runs butter smooth on my laptop.

playing on Intel i7 Windows 10, 8gb ram, directx 12 with nvidia gtx 1050ti

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? What have you tried to alleviate the issue? Are you able to provide a system report?Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[ZippityZappity]

The only thing i did to alleviate it is updating my nvidia driver. The crash happens when i'm already a few hrs into the game and never happens when i just log in. It did suddenly crash twice during normal gameplay but most of the time it's during cutscenes. Also there are no signs of the game about to crash, it just suddenly freezes, no fps drops or anything.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

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FINAL FANTASY XIV ONLINE D:\FF14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
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-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz (12 CPUs), ~2.2GHz
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SYSTEM_BIOS FX504GE.317
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
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SYSTEM_GRAPHICS_DRIVER_DATE 9/5/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

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[Dynratygus]

Good afternoon and thank you for the reply.

When game crashes, do you get an error message? If so, please provide it in your next reply. Could you also try a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[ZippityZappity]

no, i don't get any error messages because it locks up my computer when it freezes so i have no choice but to force a shutdown

[Dynratygus]

Good afternoon and thank you for the reply.

When the game crashes, are there any programs or overlays running alongside Final Fantasy XIV?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[ZippityZappity]

while the issue is happening the overlays are enabled, but now i've already disabled them.

[Dynratygus]

Good morning and thank you for the reply.

Could you try doing a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums