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  1. 09-16-2019 03:45 PM #1
    Simmons
    Player
    Simmons's Avatar
    Join Date
    Jul 2019
    Posts
    3
    Character
    Straid Olaphis
    World
    Famfrit
    Main Class
    Scholar Lv 80

    Cannot load. Crashing in, The Syrcus Trench, instance.

    Getting a crash error ever since I started the ShadowBringers quest, The Syrcus Trench, instance.

    I am now stuck and unable to play the game. Every time I load my character I crash and get the same error.

    But I am able to load on a 2nd character just fine.

    Here is the picture of the error I am getting.


    An unexpected error has occurred. Exiting FINAL FANTASY XIV 2019-08-20_10:42
    ffxiv_dx11.exe+F61316
    ffxiv_dx11.exe+1A7A10
    ffxiv_dx11.exe+1A6400
    ffxiv_dx11.exe+1A07E2
    ffxiv_dx11.exe+11F0189
    KERNAL32.DLL+17BD4
    ntdll.dll+6CEE1

    If there is a way to fix this problem, please help. Thank You
    (0)
    Last edited by Simmons; 09-16-2019 at 04:36 PM.
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  2. 09-16-2019 04:27 PM #2
    meTYE
    Player
    meTYE's Avatar
    Join Date
    Sep 2013
    Posts
    34
    Character
    Hilda Garde
    World
    Odin
    Main Class
    Black Mage Lv 80
    i had once a similar problem, the thing that fixed that for me was to reinstall the game. if you do that save your hud and your settings so you don't need to redo that.
    (1)
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  3. 09-16-2019 07:03 PM #3
    Simmons
    Player
    Simmons's Avatar
    Join Date
    Jul 2019
    Posts
    3
    Character
    Straid Olaphis
    World
    Famfrit
    Main Class
    Scholar Lv 80
    That actually worked. Thank You.
    (0)
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