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  1. 09-18-2019 04:41 AM #1
    Yamr3
    Player
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    Join Date
    Jun 2019
    Location
    Gridania
    Posts
    50
    Character
    Colette Stormseeker
    World
    Mateus
    Main Class
    White Mage Lv 80

    Where Do We Go Next, Since Support Isn't Being Too Helpful?

    Good afternoon,

    We have been trying to realm transfer my sister's character for a while now and are still unable to do so. We've reached out to Support, 2 times(!), and they're sending a copy paste response that you can read below.

    Where do we go from here? They're not telling us when the day is that she can realm transfer but it's been 90 days since the first payment on her Debit Card, according to her bank history. She only plays one character, so there isn't another character on her account.

    Any assistance or guidance will be greatly appreciated.

    Thank you

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  2. 09-18-2019 05:12 AM #2
    Vidu
    Player
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    Join Date
    Jan 2014
    Posts
    3,993
    Character
    Vidu Moriquendi
    World
    Odin
    Main Class
    Bard Lv 90
    When was that character created? Add 90 days to that and you should have the date you can transfer (ways to find that out: Achievements on the lodestone have dates attached, Screenshots are dated and the file that your character apperance is saved in has a date - going by those you should be able to figure out when that character was "born")

    I'm also not sure wether or not the 30 days you get from buying the game count towards the 90 day restriction or not - if they do, add 120 days to the day the character was created...
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  3. 09-18-2019 05:20 AM #3
    Yamr3
    Player
    Yamr3's Avatar
    Join Date
    Jun 2019
    Location
    Gridania
    Posts
    50
    Character
    Colette Stormseeker
    World
    Mateus
    Main Class
    White Mage Lv 80
    Hello,

    Character was created June 19, 2019. Today is the 90 days mark. If we have to wait another 30 days due to the free 30 days, SE should really clarify that for us instead of copy pasting an email response template.

    Thank you for replying
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  4. 09-18-2019 05:52 AM #4
    Vidu
    Player
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    Join Date
    Jan 2014
    Posts
    3,993
    Character
    Vidu Moriquendi
    World
    Odin
    Main Class
    Bard Lv 90
    Quote Originally Posted by Yamr3 View Post
    Hello,

    Character was created June 19, 2019. Today is the 90 days mark. If we have to wait another 30 days due to the free 30 days, SE should really clarify that for us instead of copy pasting an email response template.

    Thank you for replying
    Ah, I see! The game sometimes has "cut-off" times set at specific times, which can lead to things like bans etc. being technically off by a few hours. The same might be the problem here, but I'm just speculating. I'd simply try again tomorrow and see if you can transfer the character then - and if not, to contact the support again.
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  5. 09-18-2019 10:58 AM #5
    Akyoshii
    Player
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    Join Date
    Sep 2019
    Posts
    1
    Character
    Daisuke R'kavo
    World
    Mateus
    Main Class
    Dragoon Lv 80
    Quote Originally Posted by Vidu View Post
    Ah, I see! The game sometimes has "cut-off" times set at specific times, which can lead to things like bans etc. being technically off by a few hours. The same might be the problem here, but I'm just speculating. I'd simply try again tomorrow and see if you can transfer the character then - and if not, to contact the support again.
    Hello! Yamr3 sister here. o/

    You were right about the 'cut-off" times and it works now. Thank you so much! ^^
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  6. 09-18-2019 05:26 AM #6
    Bright-Flower
    Player
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    Join Date
    Jul 2018
    Posts
    2,828
    Character
    Nyr Ardyne
    World
    Balmung
    Main Class
    Paladin Lv 100
    It seems like something that's 90 days from character creation and not tied to subscription time. So I don't THINK that the free 30 days has anything to do with this.

    Do you know what time the character was created? It's possible that the character may unlock later today. I'd probably just try again tomorrow unless there's a big hurry you need to transfer for today specifically.
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