Um, first off I don’t do MSQ roulette because I have better things to do than spend 10% of my subscription time in there everyday. I simply accept that when you put people in content they don’t want to do they’ll not want to do it, it’s not rocket science... so “we should be looking at why players are acting like that” is exactly what I just did... people act like that because it’s bad design.... whether it’s right or wrong is irrelevant, you can’t fix people, but you can fix bad content design.