Constant 90002 error disconnections

[Adurna]

Hello, I hope I'm in the right place.

For the past couple of weeks I've been getting 90002 error disconnections. I can log back in pretty quickly once it registers my character has been "logged out properly".

I'm pretty sure its not my internet going out, because while this happens I've been using the internet for other things.

Its been manageable except for the last 2 days where I seem to be disconnected every 15 minutes, and resetting my router does nothing to help. Its starting to render the game unplayable as I cannot queue for dungeons (I'm kicked off before I even find a group.)

I'm not super technical so I have no idea what to do. Please help?

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Are you playing on PC or are you playing on the PS4? Additionally, are you connected directly to the router or are you using wifi?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Adurna]

Hello,

Thanks for your reply - I'm playing on my PC. The router is in the next room so I'm not connected directly to it, but I have been using the same router and PC for the past year without any problems. It's only recently started happening!

[Dynratygus]

Good afternoon and thank you for the reply.

Are you able to connect directly to the router? Is the game application allowed through the firewall? If not, please make sure the exception has been made. Please also try the following:

- Disable background applications/Clean boot
-Make exceptions for anti-virus/firewall
-Update Internet Explorer:
Open the IE browser, open the "Tools", go to "Internet Options" and adjust the following settings:
- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Go to the "Compatibility" tab, and change the compatibility mode to "Windows 7"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"

Thank you for visiting the Final Fantasy XIV Technical Support Forums