FFXIV drops the internet connection briefly every 5 minutes or less

[SonaEtwahl]

This issue appears to be limited to FFXIV specifically. I can run other applications, Chrome, Netflix, League of Legends, and Steam just fine on their own with no internet disconnections. However, when I launch FFXIV, the wifi icon in the taskbar will turn to a globe symbol, indicating that it's disconnected and that there are connections available. Because my connection is set to auto-reconnect, it will do so a few moments later, but the loss of connection is enough to cause a 90002 error (often followed by 2002) and drop my connection to anything else running, including Discord or Chrome. As soon as I close the game and launcher, internet is perfectly stable for hours on end.

Things I've checked:

Windows Firewall Defender is set to allow both Public and Private Networks for both the FFXIVBoot and FFXIV game itself.

Windows Update is current as of today with no .NET or Windows updates to install.

FFXIV's launch icon is set to Run As Administrator, as is the actual FFXIVBoot file in the /boot folder.

There is no antivirus currently running to block the game.



What I've discovered is that when I go into Properties for the desktop icon and head into the Compatibility menu and run the Compatibility Troubleshooter in Windows 8 mode, it results in this:

https://imgur.com/a/ZF70GKE

Every time I run the Compatibility, it gives me the same result, even after choosing to save the changes from the previous time.

This connectivity issue will happen even when just the launcher is running and I'm not logged into the game at all.


My System Info:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\these\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU AMD Ryzen 5 2600 Six-Core Processor (12 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 03/07/19 12:33:38 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8123.250MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13499.250MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 460.619GB SYSTEM_FREEDISC_SPACE 346.135GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1650
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3962.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4061.625 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE 8/23/2019 18:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND BenQ GL2460 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0156F6B0-9DF9-49CC-A67C-B91D8F3BC9CE}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F260334A-FC4E-40C8-8D3D-F09F9EF71ED2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B3AD70-CEB5-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B66C90-CEB5-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B693A0-CEB5-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B693A0-CEB5-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer Naga Epic Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B29C00-CEB5-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B64580-CEB5-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B66C90-CEB5-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D7B66C90-CEB5-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Ornata Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Technical Support - Post New Thread - Google Chrome
@Akane - Discord
Snipping Tool
AsPowerBar
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
League of Legends
Mudfish Cloud VPN v4.6.1
PingPlotter 5
Razer Synapse
Steam
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Port Forward Network Utilities
Geeks3D FurMark 1.20.0.1
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24123
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Google Update Helper
PingPlotter 5
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
OEM Application Profile
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Realtek Ethernet Controller Driver
AI Suite 3
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Balanced
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 17.01 beta (x64)
AMD Software
Wacom Tablet
WinRAR 5.80 beta 1 (64-bit)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24123
Update for Windows 10 for x64-based Systems (KB4023057)
Update for Windows 10 for x64-based Systems (KB4480730)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Ansel
NVIDIA Control Panel 436.15
NVIDIA GeForce Experience 3.19.0.107
NVIDIA Optimus Update 37.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 37.0.0.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.19.0.107
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24123


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000009AC
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002FB0
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 0000031C
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001B94
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00002BC4
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002EAC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001774
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002A40
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 0000260C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00002414
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 0000241C
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11909.1001.7.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000998
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBar.exe 000025AC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000814
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002460
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00000EB8
C:\Users\these\AppData\Local\Discord\app-0.0.305\Discord.exe 00000804
C:\WINDOWS\Explorer.EXE 00001D5C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002C40
C:\WINDOWS\system32\DllHost.exe 000003A8
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00001630
C:\WINDOWS\system32\SearchProtocolHost.exe 00001808
C:\WINDOWS\system32\SettingSyncHost.exe 000024D8
C:\WINDOWS\system32\SnippingTool.exe 00002328
C:\WINDOWS\system32\browser_broker.exe 00002E0C
C:\WINDOWS\system32\sihost.exe 00001BC0
C:\WINDOWS\system32\svchost.exe 00003318
C:\WINDOWS\system32\taskhostw.exe 00001A28
C:\Windows\System32\MicrosoftEdgeCP.exe 00002CEC
C:\Windows\System32\RuntimeBroker.exe 00001D00
C:\Windows\System32\SecurityHealthSystray.exe 000029C8
C:\Windows\System32\smartscreen.exe 000036E4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000036B0
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 0000257C
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002E94
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000C60
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000022DC
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000BEC

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Are you connected to the router through wifi or through an Ethernet cable. Have any updates or changes been made do your network?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[SonaEtwahl]

Thank you for the response. I think that I have actually fixed the issue. In case anyone else experiences something similar in the future, here's what I've discovered.

My router was set as a dual-bandwidth single-connection SSID, so both the 2.4 Ghz and 5.0 Ghz signals were shared by the same login name and password. While this is fine, in theory, since most devices only pick either 2.4 or 5.0 and stick with it, my computer's PCI-E adapter happens to automatically select the "better" connection, which is contingent on both signal strength and bandwidth allowance. This is obviously a problem that creeps up when you start running programs that use more than a tiny bit of your internet bandwidth.

What I noticed was that once the launcher was executed, the internet would disconnect. No surprise there. However, it was connecting to the 5.0 bandwidth and then trying to flip back to the 2.4 once that became the "better" connection again, causing constant 90ks and disconnections. To fix this, I just logged into my router using its IP address and standard login and separated both the 2.4 and 5.0 SSIDs to separate logins, which would disable the ability for my adapter to switch willy-nilly. I could probably also force my adapter to only accept one, but navigating that was a bit more convoluted, and none of my other devices have flipflopping capabilities.

I've had a steady connection ever since by just sticking with the 2.4 connection since it has a better signal for me being several rooms away from the router. Hopefully this helps someone else with a similar issue. Case (hopefully) closed!