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  1. #1
    Player
    DarkSafyreEyz's Avatar
    Join Date
    Sep 2019
    Posts
    1
    Character
    Drasilis Roethean
    World
    Brynhildr
    Main Class
    Conjurer Lv 62

    Invalid product code

    I recently purchased the first run of the Heavensward soundtrack with the minion code. It’s saying the code is invalid for the minion. I am aware that the code expired 12/31/2017 however I also recently purchased Before the Fall soundtrack as well and was able to redeem the Primogs minion with an expiration date of 12/31/2016. Unless there is an updated list neither one of those were listed under the redeemable or non redeemable section that I read at your support center. Is there a complete list?
    https://support.na.square-enix.com/f...4&q=Bonus+code
    (0)
    Last edited by DarkSafyreEyz; 09-11-2019 at 02:51 PM.

  2. #2
    Player BristolRuss's Avatar
    Join Date
    May 2014
    Location
    Gridania
    Posts
    518
    Character
    J'azih Dahj
    World
    Moogle
    Main Class
    Dragoon Lv 100
    Quote Originally Posted by DarkSafyreEyz View Post
    I recently purchased the first run of the Heavensward soundtrack with the minion code. It’s saying the code is invalid for the minion. I am aware that the code expired 12/31/2017 however I also recently purchased Before the Fall soundtrack as well and was able to redeem the Primogs minion with an expiration date of 12/31/2016. Unless there is an updated list neither one of those were listed under the redeemable or non redeemable section that I read at your support center. How do I go about getting the minion?
    Quote Originally Posted by DarkSafyreEyz View Post
    I am aware that the code expired 12/31/2017
    Quote Originally Posted by DarkSafyreEyz View Post
    code expired 12/31/2017
    Quote Originally Posted by DarkSafyreEyz View Post
    expired
    /tencharacters
    (11)

  3. 09-11-2019 11:47 AM

  4. #4
    Player
    Raldo's Avatar
    Join Date
    Jul 2011
    Posts
    2,563
    Character
    Raldo Volca
    World
    Coeurl
    Main Class
    Marauder Lv 80
    Information provided with minion says expired. They aren't required to list every single thing on that support page. If it's not on there, and it's not working, then it's clearly expired.

    Why are you confused about this?

    My quick google search shows that someone on reddit announced that the spoony bard minion wasn't redeemable back on January '18. It ain't happenin'.
    (1)

  5. #5
    Player
    JWag12787's Avatar
    Join Date
    Oct 2013
    Location
    Gridania
    Posts
    277
    Character
    Kaiya Nakamura
    World
    Zalera
    Main Class
    Ninja Lv 90
    That is definitely not a complete list.
    Some are not listed and work.
    Some are not listed and not work.
    They only guarantee the ones listed work or don't work.
    If it's expired, and it worked for you, congrats on your lucky break.
    If it's expired, and it doesn't work for you, working as intended.
    (5)

  6. #6
    Player
    Annoynymoose's Avatar
    Join Date
    Apr 2017
    Location
    Limsa Lominsa
    Posts
    284
    Character
    Yue Nocturnalis
    World
    Tonberry
    Main Class
    Scholar Lv 100
    The code expired. What do you expect really.
    (0)
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    It's the Asstral Calamity, wrought by the dread primal Bahabutt.