Optional item wrong purchase

[Inokichi]

I have made a purchase of the optional item tales of adventure to skip all the main story quest so that I can faster join my friend in the raid.

But somehow my account has 2 service account which i don't even recall and made that purchase to my service account 1, char name: Inokichii Tachi at Tonberry, but the purchase meant to be my service account that link to my steam account, char name: Inokichi Izanagi at Kujata. The purchase was made somewhere in first week of August.

Despite multiple emails and eventually moved to in-game ticket, nothing had to my account and this is the 2nd time that i gonna subscribe the account despite i bought the game around july 14th.

I already told the respective GM that the item at that old account are no longer active, and i have no intention to active that account to delete the item in order to pass the item to the right character.

I also told them to ban that account if they need to.

I just want the item to be with my right character at kujata, till i already slowly progress till I no longer needed that item.

Kindly get the respective manager that able to make decision to refund my money back to me.

[Inokichi]

Really the worst customer service i have met my entire life.

[worldofneil]

Sorry, but I think you're out of luck as all purchases are non-refundable:

NA: https://support.na.square-enix.com/f...la=1&kid=77424

An incorrect purchase cannot be cancelled or refunded. Please be sure to review the service account and/or character you have selected in the “Review payment information” window that appears just before you complete your purchase.

EU: https://support.eu.square-enix.com/f...la=2&kid=78773

I accidentally bought an item from the Optional Items for the wrong character. Can I transfer items from one of my characters to a different character on my service account?

Unfortunately, once an item has been purchased, it is not possible to transfer the item to another character on your service account. Therefore please ensure you select the appropriate service account and character when making a purchase.

You could try contacting SE's main support (this forum is more for technical support for the game itself and mostly for players to help other players), but they'll probably tell you the same thing. You'd need to do it from additional assistance/contact us in the pages linked above for your region.

Whatever you do though, don't reactive your other subscription as the item in question cannot be traded and you'd just be wasting your money.

[Inokichi]

Thanks, bro. you are so much assistance than those in the corporate.

The mail that got back to me told me I can still transfer the items to other character at other server.

Good game but such f**ked up service.

I probably not gonna active my account this coming 14th September for the f**ked up service and policy.

This company deems to be punished for their intolerant attitude towards their players aka their customers.

[HyoMinPark]

While I can be sympathetic about bad customer service—and I have heard the worst about SE’s, specifically—when you make Mogstation purchases, the site repeatedly asks for you to confirm the character you want the item(s) sent to. They even offer a “Check Lodestone” link for you to visibly confirm that you’re selecting the right one before you even get to the payment info screen.

[Edax]

Really the worst customer service i have met my entire life.

Count your blessings

[Iscah]

The Mog Station checkout does give you two pages of confirmation that you've chosen the right character - first you have to select it, then on the next page it gives a list of your purchases and assigned characters to confirm.

[monk-dps]

Count your blessings

" OOF " Love that video lol.

[Vahlnir]

Count your blessings

Yeah, Bethesda is one of the biggest gaming industry jokes in recent memory. But the memes they've helped to create are a gift that keeps on giving.