Can't complete a specific Job quest.

[Wirhelmina]

Quest name: Curious Gorge Meets His Match (level 60 Warrior quest)

This quest requires me to enter a single-player instance, by interacting with the NPC called Broken Mountain, but when I do, the game gives me this error:
"Could not locate data files, please reinstall Final Fantasy XIV.(2ffff)"

And yes, I did reinstall the game, the problem persists. That doesn't happen anywhere else, I can play the rest of the game completely fine.

I'm playing the Steam version of the game.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'

Thank you visiting the Final Fantasy XIV Technical Support Forums

[Wirhelmina]

I can't really tell when this started to happen, it could have been happening since the very beginning of the expansion or maybe even before, like I said, I can play the rest of the entire game normally, this problem only happens during that specific Warrior quest, when I try to enter the instance.

System Report:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\naill\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.17
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12239.176MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 17344.063MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 442.601GB SYSTEM_FREEDISC_SPACE 193.433GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 488.280GB SYSTEM_FREEDISC_SPACE 395.494GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Radeon RX 580 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8172.219 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6119.588 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0345604.inf_amd64_8a71636be473da79\B345674\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.13001.29010
SYSTEM_GRAPHICS_DRIVER_DATE 8/7/2019 21:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/Headphone (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B343ADFB-C932-423E-AB10-ED41E64AB488}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8703.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/14/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {90BF0300-805A-11E9-8003444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Can't complete a specific Job quest. - Google Chrome
#general - Discord
Steam
FINAL FANTASY XIV Online
Settings
Settings
Microsoft Text Input Application
Microsoft Store
Microsoft Store


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.2 Beta 1
Bandicam
Bandicam MPEG-1 Decoder
Dragon Ball FighterZ
Dxtory version 2.0.141
GOM Audio
Google Chrome
LDPlayer
NordVPN
OBS Studio
qBittorrent 4.1.7
RivaTuner Statistics Server 7.2.2
Steam
(^Name)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
NordVPN
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27012
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x86) - 14.16.27012
Gyazo 4.0.1.0
Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27012
Pingzapper version 2.1.3
NordVPN network TAP
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
AMD Settings
Windows 10 Update Assistant
Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27012
Realtek PC Camera
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Windows Driver Package - Oracle Corporation LdBoxDrv LdBoxDrv (12/28/2016 5.1.4)
AMD Software
AutoHotkey 1.1.30.03
BlueStacks App Player
Mozilla Firefox 68.0.1 (x64 en-US)
Mozilla Maintenance Service
MISTOVER Demo
Ys Origin
Fairy Bloom Freesia
Dead Island Riptide
Warframe
Hero Siege
Tabletop Simulator
FINAL FANTASY XIV Online
Tales of Berseria
ICEY
Ys SEVEN
Devil May Cry 5
Sword Art Online: Fatal Bullet
The Initial
Bloodstained: Ritual of the Night
Overcooked! 2
GOD EATER 3
Synaptics Pointing Device Driver
WinRAR 5.71 (64-bit)
AMD User Experience Program Installer
Catalyst Control Center Next Localization IT
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization NO
MPC-HC 1.7.13 (64-bit)
Catalyst Control Center Next Localization CHT
Catalyst Control Center Next Localization CS
Catalyst Control Center Next Localization JA
Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27012
Catalyst Control Center Next Localization PL
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization DE
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization TR
Catalyst Control Center Next Localization TH
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization DA
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
NetSpeedMonitor 2.5.4.0 x64
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization EL
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Catalyst Control Center Next Localization KO
Catalyst Control Center Next Localization FI
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization FR
Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27012
AMD Settings
Catalyst Control Center Next Localization HU
Branding64
NoPing


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002874
C:\Program Files (x86)\Pingzapper\Engine\putty_pz.exe 00002E58
C:\Program Files (x86)\Pingzapper\Pingzapper.exe 00000E88
C:\Program Files (x86)\Steam\Steam.exe 000021C8
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000244C
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 0000238C
C:\Program Files\AutoHotkey\AutoHotkey.exe 000008D4
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000022F8
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00001BF0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11909.1002.3.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001CEC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19082.1010.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F14
C:\Users\naill\AppData\Local\Discord\app-0.0.305\Discord.exe 00001020
C:\Windows\Explorer.EXE 00001850
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000028AC
C:\Windows\System32\RuntimeBroker.exe 000023A0
C:\Windows\System32\SecurityHealthSystray.exe 00002278
C:\Windows\System32\svchost.exe 000011DC
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000011D4
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001C50
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001B2C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001554
C:\Windows\system32\ApplicationFrameHost.exe 00000810
C:\Windows\system32\MusNotifyIcon.exe 00000AE0
C:\Windows\system32\SettingSyncHost.exe 00001F50
C:\Windows\system32\sihost.exe 00001700
C:\Windows\system32\svchost.exe 00001B7C
C:\Windows\system32\taskhostw.exe 000017AC
D:\WILLIAN\Steam Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000378
D:\WILLIAN\Steam Games\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00001F9C

[Dynratygus]

Good afternoon and thank you for the reply.

The error message could be caused by a fire wall or anti-virus program. Please make sure the exception through the program has been made. Another thing you could try is deleting the locally saved content in the my documents folder (My Documents > My Games > Final Fantasy XIV). Try also reinstalling the game on the C drive.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Wirhelmina]

Exceptions through Firewall and Anti-virus are active already, I'll try reinstalling on C and refreshing My Documents. Though for now, I will probably install the game on another laptop I have here and complete the quest over there, it might be a better way to "fix" it, I just hope this problem won't happen again on future Job quests.