"an unexpected has occurred. Existing Final Fantasy XIV (17)"

[refrasier]

I just re-subbed today (09/10) and have been getting repeated freezes and then crashes with this message. I can log in...log in to a character (has happened on multiple ones on different data centers) and play for a few minutes....then screen freezes (I can see stuttered movement around me but my character is frozen)...then screen goes to windowed mode and I get the message. Below is my system info. Hope there is some help to be had as I really was looking forward to getting back into the game:



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Frasier Family\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS A0.38
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16323.461MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18755.461MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 447.266GB SYSTEM_FREEDISC_SPACE 52.101GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 12.358GB SYSTEM_FREEDISC_SPACE 1.400GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.891GB SYSTEM_FREEDISC_SPACE 517.900GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.480GB SYSTEM_FREEDISC_SPACE 91.872GB
SYSTEM_STORAGE Y:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7.988GB SYSTEM_FREEDISC_SPACE 7.988GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7.988GB SYSTEM_FREEDISC_SPACE 7.983GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6097.750 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8161.730 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_fbab52a118dc8f40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_fbab52a118dc8f40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_fbab52a118dc8f40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdci.inf_amd64_fbab52a118dc8f40\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3630
SYSTEM_GRAPHICS_DRIVER_DATE 9/4/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {66248B7F-A05C-4CD4-BA1C-E3BC8EBF4D5A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/29/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {35EEDD00-FD91-11E5-8001444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {35EF0410-FD91-11E5-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {35EF2B20-FD91-11E5-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

WD App Manager
NVIDIA GeForce Overlay
Microsoft Edge
Calculator
Calculator
Microsoft Edge
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

The Lord of the Rings Online™ v03.08.00.8029
Adobe Flash Player 32 PPAPI
Audible Download Manager
AudibleManager
Battle.net
BitRaider Streaming Client
Microsoft Combat Flight Simulator 3.0
Destiny 2
Dropbox
Google Chrome
Guild Wars 2
HP Photo Creations
Sid Meier's Pirates!
CyberLink PhotoDirector
CyberLink PowerDirector 12
NETGEAR Genie
OpenAL
Steam
Sid Meier's Civilization V
Star Wars The Old Republic
The Secret World
World of Warcraft
World of Warcraft Beta
World of Warcraft Public Test
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
iMyFone D-Back 6.5.0.18
Dropbox Update Helper
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Sid Meier's Pirates!
HP ESU for Microsoft Windows 10
Minecraft
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Intel(R) Trusted Connect Services Client
Java 8 Update 221
FINAL FANTASY XIV ONLINE
CyberLink Power Media Player 14
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Kinect for Windows Speech Recognition Language Pack (en-AU)
Java Auto Updater
WD Backup
Intel® Security Assist
HP Google Drive Plugin
Mass Effect™ 3
HP Support Solutions Framework
Dropbox 25 GB
Realtek Card Reader
Apple Application Support (32-bit)
HP ENVY 5660 series Help
Google Update Helper
HP Recovery Manager
SpaceEngine version 0.9.8.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
HP Support Information
HP Support Assistant
HPPhoenixCtrl
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Ubisoft Game Launcher
Kinect for Windows Speech Recognition Language Pack (en-US)
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
HP Update
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Kinect for Windows Speech Recognition Language Pack (en-CA)
Dual-Core Optimizer
Kinect for Windows Speech Recognition Language Pack (en-GB)
Evernote v. 5.8.13
Apple Software Update
Microsoft Visual C++ 2005 Redistributable
WD Backup
NASCAR® Racing 2003 Season
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Medieval II Total War
Microsoft Visual C++ 2017 Redistributable (x86) - 14.10.25008
HP Dropbox Plugin
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.10.25008
Intel(R) Trusted Connect Service Client x86
HP Customer Experience Enhancements
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft .NET Framework 1.1
Arc
Microsoft XNA Framework Redistributable 4.0 Refresh
Curse
T.Flight Hotas drivers
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.10.25008
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2017 Redistributable (x64) - 14.10.25008
Intel(R) Wireless Bluetooth(R)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
HP Welcome
HP Documentation
Logitech Gaming Software 8.82
Microsoft Office 365 - en-us
Empire: Total War
SOLASTA Crown of the Magister Demo
Mass Effect
XCOM: Enemy Unknown
Torchlight II
Galactic Civilizations II: Ultimate Edition
Crusader Kings II
STAR WARS™ Knights of the Old Republic™ II: The Sith Lords™
Starbound
The Lord of the Rings Online™
Secret World Legends
Don't Starve
Kerbal Space Program
Xenonauts
Age of Wonders III
Baldur's Gate: Enhanced Edition
Shadowrun Returns
Starpoint Gemini 2
Europa Universalis IV
Middle-earth™: Shadow of Mordor™
Banished
Space Engineers
Dungeon of the Endless
Mass Effect 2
SteamVR
Silent Storm
Silent Storm Sentinels
Cities: Skylines
Baldur's Gate II: Enhanced Edition
East India Company
Subnautica
Panzer Corps
XCOM 2
RollerCoaster Tycoon 3: Platinum!
Darkwood
No Man's Sky
Stellaris
SuperPower 2 Steam Edition
Endless Legend
Rebel Galaxy
Sub Command
The Witcher 3: Wild Hunt
Shadowrun: Dragonfall - Director's Cut
The Long Dark
Hard West
Icewind Dale: Enhanced Edition
STAR WARS™ Starfighter™
STAR WARS™: Knights of the Old Republic™
STAR WARS™ Jedi Knight: Dark Forces II
STAR WARS™ Jedi Knight: Mysteries of the Sith™
SteamVR Performance Test
STAR WARS™: Dark Forces
STAR WARS™: The Clone Wars - Republic Heroes™
STAR WARS™: The Force Unleashed™ Ultimate Sith Edition
LEGO® Star Wars™: The Complete Saga
STAR WARS™ Empire at War: Gold Pack
STAR WARS™: The Force Unleashed™ II
Shroud of the Avatar: Forsaken Virtues
LEGO® Worlds
Medieval Engineers
Star Hammer: The Vanguard Prophecy
Shadowrun: Hong Kong - Extended Edition
STAR WARS™: X-Wing Special Edition
STAR WARS™: TIE Fighter Special Edition
Middle-earth™: Shadow of War™
Elite Dangerous
STAR WARS™: X-Wing Alliance™
STAR WARS™ X-Wing vs TIE Fighter: Balance of Power Campaigns™
Interstellar Rift
rFactor 2
Project CARS 2
ABZÛ
Sol 0: Mars Colonization
RIFT
Sid Meier's Pirates!
Endless Space 2
X4: Foundations
Draw a Stickman: EPIC 2
Planetbase
Stardew Valley
Starpoint Gemini Warlords
Space Pilgrim Episode I: Alpha Centauri
Conan Exiles
Farming Simulator 17
Star Wolves
Stellar Tactics
Planescape: Torment: Enhanced Edition
Northgard
Medieval II: Total War
Titan Quest Anniversary Edition
Dragon Age: Origins - Ultimate Edition
Anno 2070
Borderlands 2
Life is Feudal: Forest Village
Cold Waters
Shadow Tactics: Blades of the Shogun Demo
Pillars of Eternity II: Deadfire
Kingdoms and Castles
STAR WARS™ Republic Commando
STAR WARS™ Jedi Knight: Jedi Academy™
STAR WARS™ Jedi Knight II: Jedi Outcast™
STAR WARS™ Battlefront™ II
Bendy and the Ink Machine
Sid Meier's Civilization: Beyond Earth
Neverwinter Nights: Enhanced Edition
Total War Saga: Thrones of Britannia
X-COM: UFO Defense
BioShock Infinite
Sid Meier's Civilization V
Between the Stars Demo
Astrox Imperium
Star Trek Online
Intel Security True Key
iTunes
Logitech Gaming Software 5.10
Intel® Optane™ Pinning Explorer Extensions
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® RealSense™ SDK 2014 Runtime (x64): Core
Microsoft Server Speech Platform Runtime (x64)
HP ePrint Windows Driver
Intel(R) Rapid Storage Technology
Product Improvement Study for HP ENVY 5660 series
Bonjour
Intel(R) Ready Mode Technology
CyberLink PhotoDirector
Apple Application Support (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Logitech Gaming Software
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.10.25008
Intel(R) PRO/Wireless Driver
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Ansel
NVIDIA Control Panel 436.30
NVIDIA Graphics Driver 436.30
NVIDIA GeForce Experience 3.14.0.139
NVIDIA Optimus Update 31.2.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 31.2.0.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.14.0.139
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.06.0
Apple Mobile Device Support
HP ENVY 5660 series Basic Device Software
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.10.25008
Intel(R) Trusted Connect Service Client x64
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
HP Registration Service
Microsoft VC++ redistributables repacked.
CyberLink PowerDirector 12
Intel(R) Management Engine Driver
HP Touchpoint Analytics Client
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Intel® PROSet/Wireless WiFi Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\PROGRAM FILES (X86)\WESTERN DIGITAL\WD APP MANAGER\PLUGINS\WD BACKUP\App\WDBackupService.exe 00002628
C:\PROGRA~1\TrueKey\MCAFEE~2.EXE 00002B60
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002600
C:\Program Files (x86)\Dropbox\Client\80.4.126\QtWebEngineProcess.exe 00001D30
C:\Program Files (x86)\Dropbox\Client\Dropbox.exe 00003F84
C:\Program Files (x86)\HEWLETT-PACKARD\HPPhoenixCtrl\HPCpuUsage.exe 00002038
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe 00001CC8
C:\Program Files (x86)\Hewlett-Packard\HPPhoenixCtrl\HPMSGSVC.exe 00001078
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000317C
C:\Program Files (x86)\Western Digital\WD App Manager\WDAppManager.exe 00003E1C
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00000418
C:\Program Files\Logitech Gaming Software\LCore.exe 000034AC
C:\Program Files\Logitech\Gaming Software\LWEMon.exe 00004088
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00002444
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000440
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 000037F8
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.51.72.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00000A7C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19061.18920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00004FE4
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1906.53.0_x64__8wekyb3d8bbwe\Calculator.exe 00004884
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBar.exe 00002F00
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 000045CC
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 000018BC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19072.12011.0_x64__8wekyb3d8bbwe\Video.UI.exe 000049B4
C:\Users\Frasier Family\AppData\Local\Akamai\netsession_win.exe 000034A0
C:\Users\Frasier Family\AppData\Local\Microsoft\OneDrive\19.152.0801.0007\FileCoAuth.exe 000017D0
C:\Users\Frasier Family\AppData\Local\Microsoft\OneDrive\OneDrive.exe 0000055C
C:\WINDOWS\Explorer.EXE 000042D4
C:\WINDOWS\System32\svchost.exe 00001F48
C:\WINDOWS\system32\ApplicationFrameHost.exe 000020C0
C:\WINDOWS\system32\DllHost.exe 00000740
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00004AB4
C:\WINDOWS\system32\MusNotifyIcon.exe 000009E0
C:\WINDOWS\system32\SettingSyncHost.exe 00003FB4
C:\WINDOWS\system32\browser_broker.exe 00001970
C:\WINDOWS\system32\conhost.exe 0000378C
C:\WINDOWS\system32\rundll32.exe 00003A88
C:\WINDOWS\system32\sihost.exe 0000249C
C:\WINDOWS\system32\svchost.exe 00003F28
C:\WINDOWS\system32\taskhostw.exe 00000B34
C:\Windows\System32\MicrosoftEdgeCP.exe 00000C60
C:\Windows\System32\RuntimeBroker.exe 00002CF4
C:\Windows\System32\SecurityHealthSystray.exe 0000287C
C:\Windows\System32\SystemSettingsBroker.exe 00004D4C
C:\Windows\System32\smartscreen.exe 000038EC
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00004138
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000041EC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001F08
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000011A4
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002E78
E:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000678
E:\Program Files (x86)\Steam\Steam.exe 00001E80
E:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 0000040C
E:\Program Files\iTunes\iTunesHelper.exe 00001D84

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Have any updates or changes been made to the PC that coincide with the crash? When you do get a crash, are there any programs or overlays running in the background? What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums