FFXIV: Always crashing with error message " A Fatal DirectX Error (11000002)".

[Skhezein]

Hi, I am always encountering the above error. I tried to perform some actions suggested but none of them works. Sometimes, I encountered 2 crashes within 2 hours but today its 4 crashes in less than an hour.

Action done:
Remove the overclocked in the GPU (bought it with OC already).
Perform compatibility mode to Windows 8.
Run the game as administrator.
Run the game in border less windows.
Reinstall the game.
Reinstall the GPU driver.
Turn-off the overlays from discord, steam, xbox gaming (actually no other application were running if I play this game, not even my Kaspersky anti-virus).
Clean boot restart.

Below are my system information. Let me know if there's any other information needed. Thank you.


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\josep\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz (6 CPUs), ~2.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS 1502
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16304.977MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18736.977MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.284GB SYSTEM_FREEDISC_SPACE 154.763GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 760.562GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 928.855GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8031.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8152.488 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9f1b2c8a203d6fe0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9f1b2c8a203d6fe0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9f1b2c8a203d6fe0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_9f1b2c8a203d6fe0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE 8/24/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {41481026-A82A-45C3-BBF9-4050B38E9969}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2018 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {E953D444-E249-46B4-B24C-732B0741E47A}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/2/2018 00:00:00
SYSTEM_SOUND ROG PG248Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F3AD96AB-6032-4DC6-A760-16E0CB686507}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F26BB0-C10B-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Mamba Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F26BB0-C10B-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F26BB0-C10B-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Mamba Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F26BB0-C10B-11E9-8004444553540000}
SYSTEM_INPUT_NAME NZXT USB Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F26BB0-C10B-11E9-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F26BB0-C10B-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Mamba Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F4DCB0-C10B-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F4DCB0-C10B-11E9-8008444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {20F4DCB0-C10B-11E9-8009444553540000}
SYSTEM_INPUT_NAME Razer Mamba Wireless
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Consistent crashing in cutscenes of 4.1 content and onwards in DX11 - Google Chrome
Event Viewer
Microsoft Text Input Application
Movies & TV
Movies & TV
OLEChannelWnd
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.1
AORUS ENGINE
Google Chrome
Kaspersky Secure Connection
Kaspersky Internet Security
Gameloop
Origin
Razer Synapse
RivaTuner Statistics Server 7.2.2
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Kaspersky Secure Connection
Intel(R) Trusted Connect Services Client
Geeks3D FurMark 1.20.8.0
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 Redistributable (x86) - 14.13.26020
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.13.26020
CAM
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.13.26020
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ENE RGB HAL
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
AI Suite 3
ENE IO Driver
Microsoft VC++ redistributables repacked.
Apex Legends
Kaspersky Internet Security
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ENE_EHD_M2_HAL
RGB Fusion
CPUID HWMonitor 1.40
Tomb Raider
Dota 2
PLAYERUNKNOWN'S BATTLEGROUNDS
MONSTER HUNTER: WORLD
Counter-Strike: Global Offensive
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Components
ENE_EHD_M2_HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.13.26020
Intel(R) Management Engine Components
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Update for Windows 10 for x64-based Systems (KB4480730)
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Driver
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
ENE RGB HAL
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
NVIDIA Graphics Driver 436.15
NVIDIA GeForce Experience 3.20.0.118
NVIDIA Optimus Update 38.0.1.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
NVIDIA Virtual Audio 4.13.0.0
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\AI Suite III\EZ Update\EzUpdt.exe 00002518
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000850
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 20.0\avpui.exe 000065EC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002394
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002AD8
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000795C
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000161C
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00007B40
C:\WINDOWS\Explorer.EXE 0000706C
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00005BAC
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00000E6C
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00000B18
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00007A34
C:\WINDOWS\system32\ApplicationFrameHost.exe 00007768
C:\WINDOWS\system32\DllHost.exe 000078F8
C:\WINDOWS\system32\SearchFilterHost.exe 0000791C
C:\WINDOWS\system32\SettingSyncHost.exe 00000918
C:\WINDOWS\system32\conhost.exe 00006CBC
C:\WINDOWS\system32\ctfmon.exe 00005514
C:\WINDOWS\system32\mmc.exe 000048C4
C:\WINDOWS\system32\sihost.exe 00002DCC
C:\WINDOWS\system32\svchost.exe 000062E0
C:\WINDOWS\system32\taskhostw.exe 000006B4
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000062BC
C:\Windows\System32\RuntimeBroker.exe 00001AE0
C:\Windows\System32\SecurityHealthHost.exe 000030E8
C:\Windows\System32\smartscreen.exe 000061B8
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001A2C
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00007418

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.