Character Unable to Progress

[Shoobie]

Please read carefully, because prior GMs refuse to help, stating that this type of request is unsupported, yet I remain unable to progress through the main story line quest because of this bug. I am assuming they did not carefully read my addled support tickets, and that they did not realize that this problem is preventing my character from progressing through the game. The GM's response was to post here on the forum which surprised me, considering GMs rarely reply here.

My character is unable to progress because the game crashed during the quest, "Beckon of the Elementals", a main quest in the story of the game. Since the crash, the only quest map waypoint is to a ??? instance where I was teleported during the cut scene, which I had already completed and been teleported back to Gridania during the very same cut scene. The reason it is impossible to complete is because the cut scene teleported me to a place that is blocked by ten level 79 mobs guarding a narrow path. I even had a level 50 help me last night, and was still unable to get there. Please, will a GM reset the quest for me so I can do it from the beginning, or teleport me back to the instance? This is not giving me any advantage over any other players, in fact, it is putting me at a disadvantage because I have already died eight times, and spent 1000's of gils and ANIMA trying to get to the quest waypoint.

Update: The problem was just that the map marker did not go back to where the cut scene started when my game crashed. The solution was to go back to the NPC that began the cutscene at the amphitheatre in Gridania. It's too bad that GMs would not offer this advice, as I spent about ten hours trying to solve this problem.