Error after clicking Green Button : ffxiv_dx11.exe+1249147

[GraceScott]

Thank you for your reply. Here are my answers :

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this crash? Have any updates or changes been made to the PC that coincide with this?

Thank you visiting the Final Fantasy XIV Technical Support Forums.

I bought the new machine on 2-Sept-2019, and I have installed this game with other software as stated in my previous post "System Information". I have installed all Windows 10 Update patches and updated drivers; downloaded and installed FFXIV without error. I tried to reinstalled three times the game, and for one time, I reinstalled the WHOLE PC, but the stated problem persists, no improvements. I have not overclock anything, and I set the graphic card setting as "Default" from the Nvidia Control Panel. That means, I made NO modifications on the settings.

I have not upgrade my hardware as it is a new machine. For the software, I installed what I am using now with my old laptop. As I said, I can play FFXIV with my old laptop without any problem. The software installed in the old laptop is the same as the new machine.

I look forward to hearing your reply soon.

Thank you.

[GraceScott]

I downloaded the DirextX End User Runtime Installer, installed it and the problem solved ! I can play it smoothly !

The download link is here : https://www.microsoft.com/en-US/down...ils.aspx?id=35