Directx Error

[aarontc]

So, all of a sudden, with nothing changing on my system I have started to get the following message when I hit play on the FFXIV Launcher, and I am not using Steam.

The latest version of DirectX is required to play FINAL FANTASY XIV. Please download and install the DirectX End-User Runtime, then restart the game. ----(0)

I looked up the problem, and per other posts from last year, I tried reinstalling DirectX 11, but it didn't change anything. As it is, I can't log in to the game, and I don't know what I'm supposed to do now. I checked all my drivers, everything's up to date.

Edit: Also, if I turn it to use Directx9 it will work, but seriously, why did it stop working for Directx11? Please help



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Betat\Documents
FINAL FANTASY XIV ONLINE D:\FF14\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.22
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8000.508MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 14912.508MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.009GB SYSTEM_FREEDISC_SPACE 35.059GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.512GB SYSTEM_FREEDISC_SPACE 861.848GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4000.254 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 24.20.0100.6344
SYSTEM_GRAPHICS_DRIVER_DATE 9/14/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8018 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_06cb25ef64bfe2be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_06cb25ef64bfe2be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_06cb25ef64bfe2be\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhm.inf_amd64_06cb25ef64bfe2be\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.21.0014.1616
SYSTEM_GRAPHICS_DRIVER_DATE 10/2/2018 01:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speaker/Headphone (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {B64875C3-CF36-45A9-9038-14D09440D9C8}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8656
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/19/2019 00:00:00
SYSTEM_SOUND Speakers (2- USB Sound Device )
SYSTEM_SOUND_DEVICE_ID {90322692-3BE4-4861-BAB6-08F139F8F467}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {E4145A70-CA59-11E9-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B9C96E60-CA93-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Sound Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3EB38860-CA92-11E9-8001444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3EB44BB0-CA92-11E9-8002444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Technical Support - Post New Thread - Mozilla Firefox
Microsoft Text Input Application
Settings
Settings
Microsoft Store
Microsoft Store
Form1


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 19.00
Adobe Creative Cloud
Advanced SystemCare 12
Driver Booster 6
Dropbox
IObit Uninstaller 9
Adobe Photoshop CC 2019
Steam
Dropbox Update Helper
gpedt.msc 1.0
HP Support Solutions Framework
HP Audio Switch
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.15.26706
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.15.26706
HP Registration Service
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
HP Connection Optimizer
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2017 Redistributable (x86) - 14.15.26706
Microsoft VC++ redistributables repacked.
HP PC Hardware Diagnostics UEFI
Microsoft Visual C++ 2017 Redistributable (x64) - 14.15.26706
HP Customer Experience Enhancements
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
OpenOffice 4.1.6
Intel(R) Trusted Connect Services Client
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Minecraft Launcher
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
Intel(R) Chipset Device Software
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
HP Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel® PROSet/Wireless Software
Vortex
HP Documentation
Mozilla Firefox 68.0.2 (x64 en-GB)
Mozilla Maintenance Service
The Elder Scrolls III: Morrowind
7 Days to Die
Tabletop Simulator
RimWorld
Skyrim Script Extender (SKSE)
The Elder Scrolls V: Skyrim Special Edition
WinRAR 5.80 beta 1 (64-bit)
FFXIV TexTools
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Driver
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Intel(R) Chipset Device Software
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Intel(R) Management Engine Components
Intel(R) PRO/Wireless Driver
Intel(R) Rapid Storage Technology
Intel(R) Management Engine Components
Microsoft VC++ redistributables repacked.
NVIDIA Control Panel 416.16
NVIDIA Optimus Update 33.2.0.0
NVIDIA PhysX System Software 9.18.0907
NVIDIA HD Audio Driver 1.3.37.5
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Update Core
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.15.26706
Intel® Optane™ Pinning Explorer Extensions
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.15.26706


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files\Mozilla Firefox\firefox.exe 0000114C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00002ACC
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.0.39.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 00000560
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11909.1001.7.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000023D4
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 000021E4
C:\WINDOWS\Explorer.EXE 00001CF0
C:\WINDOWS\System32\DriverStore\FileRepository\ki129367.inf_amd64_436a78efbaba755f\igfxEM.exe 00001EBC
C:\WINDOWS\System32\SynTPEnh.exe 00001130
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002438
C:\WINDOWS\system32\SearchProtocolHost.exe 000029E8
C:\WINDOWS\system32\SettingSyncHost.exe 00002264
C:\WINDOWS\system32\sihost.exe 00001BC4
C:\WINDOWS\system32\svchost.exe 00002394
C:\WINDOWS\system32\taskhostw.exe 00001964
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002DAC
C:\Windows\System32\CompPkgSrv.exe 000029A0
C:\Windows\System32\RuntimeBroker.exe 00002C38
C:\Windows\System32\SecurityHealthSystray.exe 00002A48
C:\Windows\System32\smartscreen.exe 000022D4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002C18
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EB8
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001F7C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000590
D:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002F24
D:\FF14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002C68

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? When the game crashes, are there any programs or overlays running in the background? Could you also try doing a clean boot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

[aarontc]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? When the game crashes, are there any programs or overlays running in the background? Could you also try doing a clean boot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

I've been experiencing this for about 12 hours now. There was nothing else running, no overlays either. Did a clean boot, nothing. I don't have anything set to start up anyway

[aarontc]

I've been experiencing this for about 12 hours now. There was nothing else running, no overlays either. Did a clean boot, nothing. I don't have anything set to start up anyway

I've just finished reinstalling the game for the fourth time tonight, and it finally works. I don't know what happened as literally the only thing I did was reinstall it, uninstall it, reinstall it etc four times.

[Dynratygus]

Good afternoon and thank you for the reply.

I am glad to hear that the issue has been resolved. If you need further assistance please post again in the technical support forums. This thread will be moved to 'Closed Concerns'.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.