FFXIV crashes randomly with music playing

[Ashengrave]

FFXIV crashes randomly (within few mins to 20 mins) but ingame music still play. There is no error message from the game and I am forced to reboot the system.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Andrew\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 01/18/19 12:58:49 Ver: 05.0000D
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16298.719MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32682.719MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.122GB SYSTEM_FREEDISC_SPACE 614.013GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.063GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.020GB SYSTEM_FREEDISC_SPACE 5624.687GB
SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 1914.820GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5980.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8149.359 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE 8/24/2019 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Logitech G560 Gaming Speaker)
SYSTEM_SOUND_DEVICE_ID {98A6C63D-76DE-499A-A83C-747EC36EE958}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55CDC920-4D58-11E7-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 500 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39134510-2848-11E7-8001444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39158F00-2848-11E7-8002444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ABBE400-3C65-11E9-8003444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39158F00-2848-11E7-8003444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55CFC4F0-4D58-11E7-8002444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 500 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ABC3220-3C65-11E9-8004444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ABC5930-3C65-11E9-8005444553540000}
SYSTEM_INPUT_NAME G560 Gaming Speaker
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {55D20EE0-4D58-11E7-8003444553540000}
SYSTEM_INPUT_NAME SteelSeries Rival 500
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {39180000-2848-11E7-8004444553540000}
SYSTEM_INPUT_NAME Razer Ornata
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
AIDA64 Extreme
AIDA64 Extreme
Settings
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
Microsoft Edge
ffxiv system info - Google Search and 3 more pages ‎- Microsoft Edge
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Advanced Combat Tracker (remove only)
MSI Afterburner 4.6.1
AIDA64 Extreme v6.00
BitRaider Streaming Client
FF Logs Uploader
Cronus PRO 1.20
Google Chrome
K-Lite Codec Pack 15.1.2 Basic
Mozilla Thunderbird 60.8.0 (x86 en-US)
Mudfish Cloud VPN v4.6.1
Steam
SXFI Control version 3.3.59.00
Creative System Information
VLC media player
VLC Streamer 5.31
WinCDEmu
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Intel(R) USB 3.0 eXtensible Host Controller Driver
Java 8 Update 221
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Star Wars: The Old Republic
Microsoft ASP.NET MVC 4 Runtime
Aimersoft Helper Compact 2.5.1
Java Auto Updater
Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
Apple Application Support (32-bit)
Google Update Helper
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Adobe AIR
Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Sound Blaster Tactic(3D) Sigma
Intel(R) Trusted Connect Services Client
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
TunnelBear
Google Update Helper
Adobe Refresh Manager
Adobe Acrobat Reader DC
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Intel(R) Chipset Device Software
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Metric Collection SDK 35
Python Launcher
ASUS Product Register Program
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
FF Logs Uploader
TunnelBear
Metric Collection SDK
Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Bitdefender Internet Security
Bitdefender Agent
DAEMON Tools Lite
Logitech Gaming Software 9.02
Mozilla Maintenance Service
Microsoft Office 365 - en-us
Intel(R) Network Connections 19.1.51.0
ARK: Survival Evolved
Wallpaper Engine
SteelSeries Engine 3.16.0
WinRAR 5.71 (64-bit)
iTunes
Python 3.7.1 Tcl/Tk Support (64-bit)
Microsoft Visual C++ 2005 Redistributable (x64)
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Java 8 Update 221 (64-bit)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
Update for Windows 10 for x64-based Systems (KB4023057)
Intel(R) Management Engine Driver
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Python 3.7.1 Core Interpreter (64-bit)
Intel(R) Rapid Storage Technology
Intel(R) ME UninstallLegacy
Bonjour
Apple Application Support (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Python 3.7.1 Development Libraries (64-bit)
Python 3.7.1 Standard Library (64-bit)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Silverlight
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component 64-bit Registration
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Python 3.7.1 Utility Scripts (64-bit)
Python 3.7.1 Test Suite (64-bit)
Intel(R) Rapid Storage Technology
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
NVIDIA Graphics Driver 436.15
NVIDIA Optimus Update 38.0.0.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA Update Core
NVIDIA USBC Driver 1.38.831.832
Intel(R) Management Engine Components
Apple Mobile Device Support
Microsoft VC++ redistributables repacked.
Microsoft .NET Framework 4.6.1
Python 3.7.1 Executables (64-bit)
Python 3.7.1 Documentation (64-bit)
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
paint.net
Python 3.7.1 pip Bootstrap (64-bit)
Intel(R) Network Connections 19.1.51.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002FE0
C:\Program Files (x86)\Creative\SXFI Control\Creative.SXFIControl.exe 00002ED4
C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe 00001C68
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002D6C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B78
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000031C4
C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00000D14
C:\Program Files\Logitech Gaming Software\ArxApplets\Screen Sampler\ScreenSampler.exe 00002FB4
C:\Program Files\Logitech Gaming Software\LCore.exe 00001630
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000910
C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002D64
C:\Program Files\Windows Defender\MSASCuiL.exe 000004E8
C:\WINDOWS\Explorer.EXE 00002010
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000023D8
C:\WINDOWS\system32\ApplicationFrameHost.exe 000024FC
C:\WINDOWS\system32\DllHost.exe 000027E0
C:\WINDOWS\system32\SearchFilterHost.exe 00003338
C:\WINDOWS\system32\SearchProtocolHost.exe 00002EA0
C:\WINDOWS\system32\browser_broker.exe 00002560
C:\WINDOWS\system32\ctfmon.exe 000020D8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002E08
C:\Windows\System32\RuntimeBroker.exe 00002864
C:\Windows\System32\smartscreen.exe 00001A28
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002778
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00003518
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000022B0
c:\windows\system32\sihost.exe 00001E9C
c:\windows\system32\svchost.exe 000031F0
c:\windows\system32\taskhostw.exe 00002038

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Have any updates or changes been made to the PC that coincide with this? What have you tried so far to alleviate the problem? Where in game does the crash occur?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Ashengrave]

i have reinstalled the game several times but the problem still persist. it can occur while afk, or while running dungeon. no major change done.

viewing the reliability history in windows. the issue seems to be from desktop window manager crash or stopped working.

[Dynratygus]

Good morning and thank you for the reply.

Are there any programs or overlays being run at the same time as the game? Could you try doing a clean boot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Ashengrave]

i format my harddisk and install windows 10, relevant drivers and game. but the problem still persist.

[Dynratygus]

Good afternoon and thank you for the reply.

Could you provide the exact error message in your next reply?

Thank you for visiting the Final Fantasy XIV Technical Support Forums