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  1. #1
    Player
    Ashengrave's Avatar
    Join Date
    Sep 2019
    Posts
    3
    Character
    Emila Takei
    World
    Tonberry
    Main Class
    Thaumaturge Lv 16

    FFXIV crashes randomly with music playing

    FFXIV crashes randomly (within few mins to 20 mins) but ingame music still play. There is no error message from the game and I am forced to reboot the system.

    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\Andrew\Documents
    FINAL FANTASY XIV - A Realm Reborn C:\Program Files\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
    SYSTEM_CPU Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
    SYSTEM_BIOS BIOS Date: 01/18/19 12:58:49 Ver: 05.0000D
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16298.719MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 32682.719MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.122GB SYSTEM_FREEDISC_SPACE 614.013GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 0.098GB SYSTEM_FREEDISC_SPACE 0.063GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7452.020GB SYSTEM_FREEDISC_SPACE 5624.687GB
    SYSTEM_STORAGE J:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 1914.820GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2060
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2060
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 5980.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8149.359 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 3440 x 1440 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_ee4ce13d62201626\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
    SYSTEM_GRAPHICS_DRIVER_DATE 8/24/2019 08:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Logitech G560 Gaming Speaker)
    SYSTEM_SOUND_DEVICE_ID {98A6C63D-76DE-499A-A83C-747EC36EE958}
    SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.02.17134.0001
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 3/8/2018 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {55CDC920-4D58-11E7-8001444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival 500 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {39134510-2848-11E7-8001444553540000}
    SYSTEM_INPUT_NAME Razer Ornata
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {39158F00-2848-11E7-8002444553540000}
    SYSTEM_INPUT_NAME Razer Ornata
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0ABBE400-3C65-11E9-8003444553540000}
    SYSTEM_INPUT_NAME G560 Gaming Speaker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 9 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {39158F00-2848-11E7-8003444553540000}
    SYSTEM_INPUT_NAME Razer Ornata
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {55CFC4F0-4D58-11E7-8002444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival 500 Gaming Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0ABC3220-3C65-11E9-8004444553540000}
    SYSTEM_INPUT_NAME G560 Gaming Speaker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {0ABC5930-3C65-11E9-8005444553540000}
    SYSTEM_INPUT_NAME G560 Gaming Speaker
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {55D20EE0-4D58-11E7-8003444553540000}
    SYSTEM_INPUT_NAME SteelSeries Rival 500
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {39180000-2848-11E7-8004444553540000}
    SYSTEM_INPUT_NAME Razer Ornata
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    AIDA64 Extreme
    AIDA64 Extreme
    Settings
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    Microsoft Edge
    ffxiv system info - Google Search and 3 more pages ‎- Microsoft Edge
    Settings


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe AIR
    Advanced Combat Tracker (remove only)
    MSI Afterburner 4.6.1
    AIDA64 Extreme v6.00
    BitRaider Streaming Client
    FF Logs Uploader
    Cronus PRO 1.20
    Google Chrome
    K-Lite Codec Pack 15.1.2 Basic
    Mozilla Thunderbird 60.8.0 (x86 en-US)
    Mudfish Cloud VPN v4.6.1
    Steam
    SXFI Control version 3.3.59.00
    Creative System Information
    VLC media player
    VLC Streamer 5.31
    WinCDEmu
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
    Razer Synapse
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
    Intel(R) USB 3.0 eXtensible Host Controller Driver
    Java 8 Update 221
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    Star Wars: The Old Republic
    Microsoft ASP.NET MVC 4 Runtime
    Aimersoft Helper Compact 2.5.1
    Java Auto Updater
    Microsoft Visual C++ 2017 Redistributable (x86) - 14.12.25810
    Apple Application Support (32-bit)
    Google Update Helper
    Microsoft VC++ redistributables repacked.
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Adobe AIR
    Microsoft Visual C++ 2017 x86 Additional Runtime - 14.12.25810
    Microsoft Visual C++ 2017 x86 Minimum Runtime - 14.12.25810
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    Sound Blaster Tactic(3D) Sigma
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Apple Software Update
    TunnelBear
    Google Update Helper
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Metric Collection SDK 35
    Python Launcher
    ASUS Product Register Program
    Intel(R) Trusted Connect Service Client x86
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    FF Logs Uploader
    TunnelBear
    Metric Collection SDK
    Microsoft Visual C++ 2017 Redistributable (x64) - 14.12.25810
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Bitdefender Internet Security
    Bitdefender Agent
    DAEMON Tools Lite
    Logitech Gaming Software 9.02
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    Intel(R) Network Connections 19.1.51.0
    ARK: Survival Evolved
    Wallpaper Engine
    SteelSeries Engine 3.16.0
    WinRAR 5.71 (64-bit)
    iTunes
    Python 3.7.1 Tcl/Tk Support (64-bit)
    Microsoft Visual C++ 2005 Redistributable (x64)
    Intel(R) Management Engine Components
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
    Java 8 Update 221 (64-bit)
    Microsoft Visual C++ 2017 x64 Additional Runtime - 14.12.25810
    Update for Windows 10 for x64-based Systems (KB4023057)
    Intel(R) Management Engine Driver
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Python 3.7.1 Core Interpreter (64-bit)
    Intel(R) Rapid Storage Technology
    Intel(R) ME UninstallLegacy
    Bonjour
    Apple Application Support (64-bit)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Python 3.7.1 Development Libraries (64-bit)
    Python 3.7.1 Standard Library (64-bit)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Silverlight
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
    Python 3.7.1 Utility Scripts (64-bit)
    Python 3.7.1 Test Suite (64-bit)
    Intel(R) Rapid Storage Technology
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft HEVC Media Extension Installation for Microsoft.HEVCVideoExtension_1.0.2512.0_x64__8wekyb3d8bbwe (x64)
    NVIDIA Graphics Driver 436.15
    NVIDIA Optimus Update 38.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA HD Audio Driver 1.3.38.21
    NVIDIA Install Application
    NVIDIA Update Core
    NVIDIA USBC Driver 1.38.831.832
    Intel(R) Management Engine Components
    Apple Mobile Device Support
    Microsoft VC++ redistributables repacked.
    Microsoft .NET Framework 4.6.1
    Python 3.7.1 Executables (64-bit)
    Python 3.7.1 Documentation (64-bit)
    Intel(R) Chipset Device Software
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.12.25810
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    paint.net
    Python 3.7.1 pip Bootstrap (64-bit)
    Intel(R) Network Connections 19.1.51.0


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002FE0
    C:\Program Files (x86)\Creative\SXFI Control\Creative.SXFIControl.exe 00002ED4
    C:\Program Files (x86)\FinalWire\AIDA64 Extreme\aida64.exe 00001C68
    C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002D6C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001B78
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000031C4
    C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00000D14
    C:\Program Files\Logitech Gaming Software\ArxApplets\Screen Sampler\ScreenSampler.exe 00002FB4
    C:\Program Files\Logitech Gaming Software\LCore.exe 00001630
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00000910
    C:\Program Files\SteelSeries\SteelSeries Engine 3\SteelSeriesEngine3.exe 00002D64
    C:\Program Files\Windows Defender\MSASCuiL.exe 000004E8
    C:\WINDOWS\Explorer.EXE 00002010
    C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000023D8
    C:\WINDOWS\system32\ApplicationFrameHost.exe 000024FC
    C:\WINDOWS\system32\DllHost.exe 000027E0
    C:\WINDOWS\system32\SearchFilterHost.exe 00003338
    C:\WINDOWS\system32\SearchProtocolHost.exe 00002EA0
    C:\WINDOWS\system32\browser_broker.exe 00002560
    C:\WINDOWS\system32\ctfmon.exe 000020D8
    C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002E08
    C:\Windows\System32\RuntimeBroker.exe 00002864
    C:\Windows\System32\smartscreen.exe 00001A28
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00002778
    C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdgeCP.exe 00003518
    C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000022B0
    c:\windows\system32\sihost.exe 00001E9C
    c:\windows\system32\svchost.exe 000031F0
    c:\windows\system32\taskhostw.exe 00002038
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    Last edited by Ashengrave; 09-03-2019 at 08:17 PM.