Good morning and thank you for posting int he final fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the European Support Center. To contact them, please use he following link:


https://support.eu.square-enix.com/c...hp?id=612&la=2

This thread will be moved to ‘Separate Support Required"


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