Consistent crashing

[Jamsterbuggy]

Resubbed to FF14 the other day and have been experiences constant crashes. Usually happens after like 30-60 minutes of playing.

[DarkArvan]

please post the ffxiv system info here.

[Jamsterbuggy]

Sure thing.




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\jamst\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
SYSTEM_CPU AMD Ryzen 5 2400G with Radeon Vega Graphics (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F.31
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 14249.109MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16425.109MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.009GB SYSTEM_FREEDISC_SPACE 14.181GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 916.012GB SYSTEM_FREEDISC_SPACE 145.905GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 15.500GB SYSTEM_FREEDISC_SPACE 1.843GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1060 3GB
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2988.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 7124.555 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_1683e6c24d03a407\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_1683e6c24d03a407\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_1683e6c24d03a407\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvhdc.inf_amd64_1683e6c24d03a407\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3107
SYSTEM_GRAPHICS_DRIVER_DATE 6/4/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon(TM) RX Vega 11 Graphics
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x15DD)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.5009
SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7D8EE1E2-A3B1-4E7D-BE37-9C235111A8D9}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8536
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/11/2018 00:00:00
SYSTEM_SOUND SA230 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D225CBF0-C72A-461E-873E-216E944CF9D7}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0016
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/5/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2912A600-8D32-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2912F420-8D32-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {291257E0-8D32-11E9-8001444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {29139060-8D32-11E9-8004444553540000}
SYSTEM_INPUT_NAME Gaming KB
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
#video-james - Discord
ff14 system info - Google Search - Google Chrome
RtlS5Wake


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Return of the Obra Dinn
Recettear - An Item Shop's Tale
Google Chrome
HP JumpStart Apps
McAfee LiveSafe
OpenAL
Steam
WildTangent Games
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Java 8 Update 211
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
HP Audio Switch
HP ePrint SW
HP JumpStart Bridge
Java Auto Updater
HP Support Assistant
HP Registration Service
HP System Event Utility
HP ePrint SW
Epic Games Launcher
Realtek Card Reader
Google Update Helper
HP Support Solutions Framework
HP Connection Optimizer
HP Recovery Manager
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
WildTangent ShortcutProvider
AMD Settings
Realtek Ethernet Controller Driver
HP PC Hardware Diagnostics UEFI
HP Customer Experience Enhancements
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
REALTEK Bluetooth Driver
Muv-Luv version 1.0.0.1
AMD Settings
WildTangent Helper
REALTEK Wireless LAN Driver
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
HP ePrint SW
Windows 10 Update Assistant
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
HP PC Hardware Diagnostics Windows
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
HP JumpStart Launch
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
7-Zip 19.00 (x64)
AMD Software
HP Documentation
Mozilla Firefox 68.0.2 (x64 en-US)
Mozilla Maintenance Service
Dota Underlords
Town of Salem
Planescape: Torment: Enhanced Edition
Vulkan Run Time Libraries 1.0.61.0
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
HP ePrint SW
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Update for Windows 10 for x64-based Systems (KB4023057)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AMD Radeon Settings
AMD Settings
HP ePrint SW
Energy Star
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Bonjour
AMD Problem Report Wizard
HP ePrint SW
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
HP ePrint SW
NVIDIA Ansel
NVIDIA Control Panel 431.07
NVIDIA Graphics Driver 431.07
NVIDIA GeForce Experience 3.13.1.30
NVIDIA Optimus Update 31.1.10.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 31.1.10.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.16
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Telemetry Container
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.13.1.30
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.04.0
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Branding64


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000037A8
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001E4C
C:\Program Files (x86)\HP\HP System Event\HPMSGSVC.exe 00003628
C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00003E18
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001808
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000028F8
C:\Program Files (x86)\Realtek\PCIE Wireless LAN\RtlS5Wake\RtlS5Wake.exe 00003618
C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 000035E8
C:\Program Files\Common Files\McAfee\Platform\McUICnt.exe 00003E48
C:\Program Files\HP\LightingBarControl\LightingBar.exe 0000209C
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00003E40
C:\Program Files\Windows Defender\MSASCuiL.exe 00002DD4
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000004C8
C:\Users\jamst\AppData\Local\Discord\app-0.0.305\Discord.exe 00003688
C:\Users\jamst\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003044
C:\WINDOWS\Explorer.EXE 00001DA0
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002144
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001854
C:\WINDOWS\system32\DllHost.exe 00003554
C:\WINDOWS\system32\SettingSyncHost.exe 00002524
C:\WINDOWS\system32\backgroundTaskHost.exe 00002D40
C:\WINDOWS\system32\conhost.exe 000039D8
C:\WINDOWS\system32\wbem\unsecapp.exe 00003498
C:\Windows\System32\RuntimeBroker.exe 00003D30
C:\Windows\System32\smartscreen.exe 00002824
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002060
D:\ff14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000024EC
D:\ff14\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002004
c:\program files\common files\mcafee\modulecore\ModuleCoreService.exe 000039CC
c:\windows\system32\sihost.exe 0000194C
c:\windows\system32\svchost.exe 00001FFC
c:\windows\system32\taskhostw.exe 0000168C

[DarkArvan]

hello,

please deactivate your integrated GPU Graphics in BIOS/UEFI, as you have a discrete Graphic Card (GTX 1060) installed. make sure to uninstall all AMD grpahic drivers after this.
Plesae update your windows version to 1903 May 2019, youre currently running old April 2018.
If Windows Update dont provide it yet, download the ISO with the Media Creation Tool, save it, mount it and simply press setup.exe, you wil be prompted to keep all your files.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. When the crash occurs, are there any programs or overlays running at the same time as Final Fantasy XIV? Along with this, have any updates or changes been made to the PC?

Thank you for posting in the Final Fantasy XIV Technical Support Forums.