Fatal DirectX error (11000002)

[BastienYamato87]

Multiple times during a session of play, this error will occur and I do not know how to fix it. It has made going into things such as frontline impossible and being the main tank in ranks a horrible idea. I have noticed that my lighting tends to flicker while in game and it has not done such a thing in the past any help would be greatly appreciated.

[BastienYamato87]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\basti\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
@Digital Simian - Discord
Omega: Alphascape - Final Fantasy XIV A Realm Reborn Wiki - FFXIV / FF14 ARR Community Wiki and Guide - Google Chrome
Microsoft Text Input Application
Elgato Sound Capture
Microsoft Store
Microsoft Store
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

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Microsoft Visual C++ 2005 Redistributable
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Intel(R) Processor Graphics
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Office 16 Click-to-Run Licensing Component
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NVAPI Monitor plugin for NvContainer
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NVIDIA User Container
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NVIDIA Update Core
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Microsoft Visual C++ 2017 x64 Additional Runtime - 14.13.26020
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\ASUS\AI Suite III\AISuite3.exe 00002CBC
C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe 000030A4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00002A90
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C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 20.0\avpui.exe 000025F4
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C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 0000126C
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C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 000031AC
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C:\Program Files\WindowsApps\Microsoft.WindowsStore_11910.1001.5.0_x64__8wekyb3d8bbwe\WinStore.App.exe 0000228C
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C:\WINDOWS\system32\DllHost.exe 00002F78
C:\WINDOWS\system32\SearchFilterHost.exe 00002528
C:\WINDOWS\system32\SettingSyncHost.exe 0000359C
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[Dynratygus]

Good afternoon and thank you for posting In the Final Fantasy XIV Technical Support Forums

How long have you been experiencing this issue? Were any updates or changes made to the PC that coincide with the crash?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[BastienYamato87]

No pc hardware changes have been made, I recently returned to the game after a long break after completing the storm blood story awhile ago. I reinstalled the game once shadowbringer had been released and ever since I have been having this ongoing issue.

[Dynratygus]

Thank you for the reply

What have you tried so far to alleviate the issue? Have you tried doing a cleanboot? If not please try the following:

Open the task manager (CTRL+SHIFT+ESC) and select the 'Start up' Tab. Disable everything here and restart the PC.

Additionally could you try installing Final Fantasy XIV on the C drive? While installing programs/games on secondary drives is normal for PC, Final Fantasy XIV communicates with the C drive constantly.

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[BastienYamato87]

I have uninstalled and reinstalled my GPU drivers as well as reinstalling ffxiv so far. I have not attempted to put ffxiv on my C drive, trying to avoid putting anything on it if possible. I will give the clean boot a shot now tho.

[Covad]

I would recommend taking an extra look at your GPU hardware and see if it's still running at PCIEx16. Tools like GPU-Z can help confirm this if Nvidia's own software can't relay this data. I know AMD's software can. If it happens to be running at a lower rate (and even if its not), take the GPU out. Clean the contacts on the GPU, as well as the PCI slot running a thin slice of paper to help loosen any oxidation from its years sitting there. Re-seat the GPU and see if the problem persists. If it does keep exhibiting a fatal error, there's a high likelyhood you'll need to replace your PSU as GPU really needs consistent power flow for it not to crash under load. It may run fine outside of FF14 but once you put the card under stress it may start acting up with fluctuating power.