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Thread: Cannot log-in.

  1. #1
    Player
    AxSalinas's Avatar
    Join Date
    Aug 2014
    Posts
    5
    Character
    Grand Master
    World
    Sargatanas
    Main Class
    Carpenter Lv 50

    Cannot log-in.

    After this 5.08 patch, I'm having trouble logging in. I run the launcher, type in my password and it gives me the, "FINAL FANTASY XIV has not yet been registered with this service account or your subscription has expired." Message. I checked if my sub actually did run out, and it hasn't. Not for another 7 days. I read about the new thing with launching it from the Steam Play button, performed that, and got the same message.
    Anyone have a reason as to why, or have info on how I can fix this?
    (1)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Thank you for posting in the Final Fantasy XIV Technical Forums,

    Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center. To assist with contacting them, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

    This thread will be moved to ‘Support Center Ticket Created’.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums
    (0)