Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the European Support Center. Please use the following link to contact them:

https://support.eu.square-enix.com/c...hp?id=612&la=2

I will be moving this thread to 'Separate Support Required'

Thank you for visiting the Final Fantasy XIV Technical Support Forums.