Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for any inconvenience that has occurred. A world transfer is only free when you are doing the following:

- Transferring to a new world
- Transferring from a congested world to a preferred world

As Hyperion is currently a standard world, the transfer from there to Lamia is not fee. For any inquiries for a refund, you will need to contact the North American Support Center.

I will be moving this thread to 'Separate Support Required'

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