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  1. #1
    Player
    DemascusW's Avatar
    Join Date
    Dec 2014
    Posts
    37
    Character
    Teddy Bears
    World
    Adamantoise
    Main Class
    Alchemist Lv 90

    PC Hard Freeze/lockup no error no bsod(suspected due to fps issues)

    So I posted earlier, but I shamefully forgot to check for updates from GMs(sorry i never responded in the first post)

    But as the post says I have been experiencing Freezes/lockups just everything on my monitors freeze, i have to shut down the pc and restart it. I'm not very knowledgeable on pcs so i'm at the mercy of someone more knowledgeable.

    My suspicions are it had to do with the fps changes a few days after shadow bringers launch. iirc it was maintenance to limit fps then maintenance to revert the limit somewhere along this point is when the freezes started happening.

    Prior to this up to this i used to run my pc at 144 fps perfectly fine never once had a freeze like this. it ran amazing. i woudl stream and watch movies all the same time. i even streamed for 8+hours on the days of early access.

    now i cant run my game higher than 72 fps limit and even then it doesn't go above 50fps(according to the system options) it will idle at 50 even in housing districts where aas before it would sit 144 constantly no problems. Now tho if i set the fps limit to 144 eventually even just sitting there doing nothing the game will freeze up

    so asking for any help or advice what to do with this.

    Sincerely A Big Giant Teddy Bears



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\pattr\Documents
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride unspecified


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
    SYSTEM_CPU Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 16 SYSTEM_CORE_PHYSICS 8
    SYSTEM_BIOS 1.00
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 16322.234MB
    SYSTEM_VIRTUAL_MEMORY 134217727.875MB
    SYSTEM_PAGE_FILE 22978.234MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.909GB SYSTEM_FREEDISC_SPACE 673.084GB
    SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 931.320GB
    SYSTEM_DIRECTX_VERSION DirectX 12
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11048.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8161.117 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
    SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_GRAPHICS NVIDIA GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
    SYSTEM_GRAPHICS_CHIP GeForce RTX 2080 Ti
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 11048.000 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 8161.117 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
    SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_547eeefb57db4499\nvldumdx.dll
    SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3160
    SYSTEM_GRAPHICS_DRIVER_DATE 7/16/2019 20:00:00
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND System (3- TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {0A088BAA-8D45-44AB-B901-C644C9FBE382}
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    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/22/2019 00:00:00
    SYSTEM_SOUND Chat (3- TC-Helicon GoXLR)
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    SYSTEM_SOUND_DRIVER_VERSION 4.59.0000.0000
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    SYSTEM_SOUND_DRIVER_DATE 2/22/2019 00:00:00
    SYSTEM_SOUND Sample (3- TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {67339C4A-3C4D-4328-A41B-F4CA1B86AF16}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.59.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/22/2019 00:00:00
    SYSTEM_SOUND Game (3- TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {76F1A4D9-A0CF-477F-B384-2CF0715F0D2F}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.59.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/22/2019 00:00:00
    SYSTEM_SOUND Music (3- TC-Helicon GoXLR)
    SYSTEM_SOUND_DEVICE_ID {B28AB273-4F45-4A83-AE26-43DFE59499D4}
    SYSTEM_SOUND_DEVICE_NAME goxlr_audioks.sys
    SYSTEM_SOUND_DRIVER_VERSION 4.59.0000.0000
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 2/22/2019 00:00:00
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA0D7FD0-7D5D-11E9-8001444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
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    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {E83F9100-1032-11E9-8007444553540000}
    SYSTEM_INPUT_NAME Wireless Controller
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
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    SYSTEM_INPUT_NAME USB OPTICAL MOUSE
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    SYSTEM_INPUT {FA0DA6E0-7D5D-11E9-8003444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {FA0DCDF0-7D5D-11E9-8004444553540000}
    SYSTEM_INPUT_NAME Razer Cynosa Chroma
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    FFXIVLauncher
    Technical Support - Post New Thread - Google Chrome
    #admin - Discord
    Task Manager
    Mail
    Inbox - Gmail ‎- Mail
    Spotify Premium
    Elgato Sound Capture
    NVIDIA GeForce Overlay
    Microsoft Store
    Microsoft Store
    GOXLR App


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Advanced Combat Tracker (remove only)
    ASRRGBLED v1.0.20
    Driver Booster 6
    Google Chrome
    NC Launcher 2
    Notepad++ (32-bit x86)
    Norton Security Scan
    OBS Studio
    OpenAL
    Razer Synapse
    ReaPlugs
    RivaTuner Statistics Server 7.1.0
    SeaTools for Windows 1.4.0.7
    Game Capture HD60 v2.1.1.5
    TC-Helicon GoXLR USB Audio Driver v4.59.0
    SpeedFan (remove only)
    Steam
    StreamElements OBS.Live
    Intel(R) Wireless Bluetooth(R)
    PCFaxTx
    Intel Processor Diagnostic Tool 64bit
    Brother Printer Driver
    Chrome Remote Desktop Host
    BrLogRx
    Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
    Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
    Geeks3D FurMark 1.20.7.0
    Java 8 Update 221
    FINAL FANTASY XIV ONLINE
    Intel® PROSet/Wireless Software
    BrSupportTools
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
    SoftwareUpdateNotification
    HowToGuide
    StatusMonitor
    BrLauncher
    Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
    Java Auto Updater
    Team Group AURA DRAM Component
    Brother PCFax Driver
    ASUS GLCKIO2 Driver
    ScannerUtilityInstaller
    Google Update Helper
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40660
    KingMax AURA DRAM Component
    PC-FAXReceive
    Intel(R) Trusted Connect Services Client
    Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
    SlimDX SDK (January 2012)
    NetworkRepairTool
    Realtek Ethernet Controller Driver
    Office 16 Click-to-Run Extensibility Component
    Office 16 Click-to-Run Localization Component
    ControlCenter4
    MSI MysticLight
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Blade & Soul
    XPG RGB SYNC Beta
    Adobe Refresh Manager
    Adobe Acrobat Reader DC
    Intel(R) Online Connect Software Asset Manager
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
    Essencore AURA DRAM Component
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
    Black Desert Online
    Microsoft VC++ redistributables repacked.
    Intel(R) Trusted Connect Service Client x86
    GOXLR App version 1.1.0.85
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
    Minecraft Launcher
    Microsoft XNA Framework Redistributable 4.0 Refresh
    Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40660
    Intel(R) Chipset Device Software
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40660
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Realtek High Definition Audio Driver
    Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.21.27702
    UsbRepairTool
    Brother Scanner Driver
    RemoteSetup
    Blade & Soul Launcher Bundle
    ControlCenter4 CSDK
    FF Logs Uploader 2.2.2
    Bitdefender Total Security
    Bitdefender Agent
    Bitdefender Device Management
    Logitech Capture
    CCleaner
    CPUID CPU-Z 1.89
    CPUID HWMonitor 1.40
    EaseUS Data Recovery Wizard
    Guild Wars 2
    Mozilla Firefox 64.0 (x64 en-US)
    Mozilla Maintenance Service
    Microsoft Office 365 - en-us
    ReaPlugs/x64
    Speccy
    Don't Starve Together
    VLC media player
    WinRAR 5.61 (64-bit)
    Microsoft Visual C++ 2019 X64 Additional Runtime - 14.21.27702
    Intel Processor Diagnostic Tool 64bit
    Intel(R) Management Engine Components
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    ADATA AURA DRAM Component
    Update for Windows 10 for x64-based Systems (KB4023057)
    Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
    Geil AURA DRAM Component
    G.SKILL AURA DRAM Component
    Microsoft VC++ redistributables repacked.
    Intel(R) Management Engine Driver
    Intel® Online Connect Access
    UpdateAssistant
    Elgato Stream Deck
    Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40660
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Intel(R) Chipset Device Software
    FF Logs Uploader 3.2.4
    Office 16 Click-to-Run Licensing Component
    Office 16 Click-to-Run Extensibility Component 64-bit Registration
    Intel(R) Management Engine Components
    Intel® Online Connect
    DaVinci Resolve Panels
    NVIDIA Ansel
    NVIDIA Control Panel 431.60
    NVIDIA Graphics Driver 431.60
    NVIDIA GeForce Experience 3.19.0.107
    NVIDIA Optimus Update 37.0.0.0
    NVIDIA PhysX System Software 9.19.0218
    NVIDIA Update 37.0.0.0
    NVIDIA SHIELD Streaming
    NVIDIA HD Audio Driver 1.3.38.16
    NVIDIA Install Application
    NVIDIA NGX 1.3.0.39
    NVIDIA ABHub
    NVIDIA Backend
    NVIDIA Container
    NVIDIA TelemetryApi helper for NvContainer
    NVIDIA LocalSystem Container
    NVIDIA Message Bus for NvContainer
    NVIDIA NetworkService Container
    NVAPI Monitor plugin for NvContainer
    NVIDIA Session Container
    NVIDIA User Container
    NVIDIA Display Container
    NVIDIA Display Container LS
    NVIDIA Display Watchdog Plugin
    NVIDIA Display Session Container
    NVIDIA NodeJS
    NVIDIA Watchdog Plugin for NvContainer
    NVIDIA Telemetry Client
    NVIDIA Telemetry Container
    NVIDIA Virtual Host Controller
    Nvidia Share
    NVIDIA ShadowPlay 3.19.0.107
    NVIDIA SHIELD Wireless Controller Driver
    NVIDIA Update Core
    NVIDIA USBC Driver 1.1.27.831
    NVIDIA Virtual Audio 4.13.0.0
    Intel(R) Management Engine Components
    Essencore AURA DRAM Component
    Intel(R) Trusted Connect Service Client x64
    Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40660
    Elgato Game Capture HD
    Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
    Elgato Control Center
    Intel® PROSet/Wireless WiFi Software
    KingMax AURA DRAM Component
    Intel(R) PRO/Wireless Driver
    DaVinci Resolve
    Team Group AURA DRAM Component
    Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.21.27702


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00004454
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000053AC
    C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00003204
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00004760
    C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 000041C0
    C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000014DC
    C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000413C
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 000015E4
    C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00004DE8
    C:\Program Files (x86)\Steam\Steam.exe 00004130
    C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00004BC0
    C:\Program Files (x86)\TC-Helicon\GOXLR\GoXLR App.exe 00004B30
    C:\Program Files\Bitdefender\Bitdefender Security\bdagent.exe 00004CB8
    C:\Program Files\Elgato\ControlCenter\ControlCenter.exe 00001C48
    C:\Program Files\Elgato\SoundCapture\SoundCapture.exe 00003788
    C:\Program Files\Elgato\StreamDeck\QtWebEngineProcess.exe 00003A30
    C:\Program Files\Elgato\StreamDeck\StreamDeck.exe 000036E8
    C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000034A0
    C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002170
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 0000366C
    C:\Program Files\TC-Helicon\GoXLR_Audio_Driver\W10_x64\GoXLRAudioCplApp.exe 00004930
    C:\Program Files\WindowsApps\Microsoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00000DA4
    C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.866.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002C94
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11901.20184.0_x64__8wekyb3d8bbwe\HxOutlook.exe 000047D0
    C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.11901.20184.0_x64__8wekyb3d8bbwe\HxTsr.exe 00004334
    C:\Users\pattr\AppData\Local\Discord\app-0.0.305\Discord.exe 00003FFC
    C:\Users\pattr\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003838
    C:\Users\pattr\AppData\Roaming\Elgato\StreamDeck\Plugins\com.barraider.spotify.sdPlugin\com.barraider.spotify.exe 000040F0
    C:\Users\pattr\AppData\Roaming\Elgato\StreamDeck\Plugins\net.voicemod.windowsdesktop.sdPlugin\voicemodplugin.exe 00003A40
    C:\Users\pattr\AppData\Roaming\Spotify\Spotify.exe 00003CC8
    C:\WINDOWS\Explorer.EXE 0000268C
    C:\WINDOWS\System32\svchost.exe 000010A0
    C:\WINDOWS\system32\ApplicationFrameHost.exe 00000A60
    C:\WINDOWS\system32\DllHost.exe 00004010
    C:\WINDOWS\system32\SettingSyncHost.exe 00002E3C
    C:\WINDOWS\system32\conhost.exe 000031B8
    C:\WINDOWS\system32\sihost.exe 000008C0
    C:\WINDOWS\system32\svchost.exe 0000246C
    C:\WINDOWS\system32\taskhostw.exe 000024A0
    C:\Windows\System32\RuntimeBroker.exe 00000BA8
    C:\Windows\System32\SecurityHealthSystray.exe 000035F8
    C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000286C
    C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002A08
    (0)

  2. #2
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you posting in the Final Fantasy XIV Technical Support Forums.

    How long have you been experiencing this issue? Have there been any updates or changes made to pc? Do you experience an error message when this happens?


    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  3. #3
    Player
    DemascusW's Avatar
    Join Date
    Dec 2014
    Posts
    37
    Character
    Teddy Bears
    World
    Adamantoise
    Main Class
    Alchemist Lv 90
    No errors, nothing, just the computer freezes.

    no sound, it will cut spotify music off, disconnect discord the game will stop moving. no mouse movement. total frozen.

    no changes have been made to pc hardware or software.

    I had lowered the fps til possibly some driver updates had come up they since have and i just recently tried to set my fps back to 144 and like clockwork started freezing again. but it only freezes with ffxiv, if i play other games or just watching movies it doesn't. I tried a fresh install once and still did nothing so the only workaround i have come to be successful is dropping my fps really low.
    (0)

  4. #4
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    Does the crash happen when the resolution is changed? Have you tried switching from windowed mode or changing to borderless full screen?

    Thank you for visiting the Final Fantasy XIV Technical Support Forms.
    (0)

  5. #5
    Player
    DemascusW's Avatar
    Join Date
    Dec 2014
    Posts
    37
    Character
    Teddy Bears
    World
    Adamantoise
    Main Class
    Alchemist Lv 90
    I play in borderless window and have tried window. changing the resolution doesn't change anything. it only when i raise the fps. My score at max settings on the benchmark was near 20000 score. I did a warrenty on my gpu which is a RTX 2080 ti, so if it come back that it was a issue ill report back. but i did notice my gpu was running at constant 98 percent which im told is unusual so im hoping its just a bad part. So as soon as that gets to my house and i replace it ill report back, cause id assume if it is still happening then its something more
    (0)

  6. #6
    Player
    DemascusW's Avatar
    Join Date
    Dec 2014
    Posts
    37
    Character
    Teddy Bears
    World
    Adamantoise
    Main Class
    Alchemist Lv 90
    Update: So i had done a warranty on my gpu got the replacement today and confirm. there is an issue somewhere in the game. Game froze again. my pc can more than easily run at max settings, but ffxiv will constantly freeze if i do. So not sure where to go from here
    (0)

  7. #7
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good morning thank you for the reply.

    Is anything overheating when the pc freezes? Do you have a away of monitoring these temperatures? Do you experience this problem with any other program?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  8. #8
    Player
    DemascusW's Avatar
    Join Date
    Dec 2014
    Posts
    37
    Character
    Teddy Bears
    World
    Adamantoise
    Main Class
    Alchemist Lv 90
    I don't "think" its overheating, i say think cause i'm not smart enough with computers to determine otherwise but at the moment of freezing i have had speed fan up to see the temperature via the speed fan app looks at normal levels in the 50-low 60s. but it only happens in ffxiv nothing else i do on the pc causes it.
    (0)

  9. #9
    Moderator Dynratygus's Avatar
    Join Date
    Oct 2018
    Posts
    2,853
    Good afternoon and thank you for the reply.

    If you have not done so already, could you try doing a cleanboot? To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (0)

  10. #10
    Player
    DemascusW's Avatar
    Join Date
    Dec 2014
    Posts
    37
    Character
    Teddy Bears
    World
    Adamantoise
    Main Class
    Alchemist Lv 90
    I did it that, but to reiterate the game works perfectly fine IF i set the limiter a lot lower than what my pc is capable of. if i set at 72 fps or lower its fine but if i want to go higher and set higher it will always freeze
    (0)

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