PC Hard Freeze/lockup no error no bsod(suspected due to fps issues)

[DemascusW]

So I posted earlier, but I shamefully forgot to check for updates from GMs(sorry i never responded in the first post)

But as the post says I have been experiencing Freezes/lockups just everything on my monitors freeze, i have to shut down the pc and restart it. I'm not very knowledgeable on pcs so i'm at the mercy of someone more knowledgeable.

My suspicions are it had to do with the fps changes a few days after shadow bringers launch. iirc it was maintenance to limit fps then maintenance to revert the limit somewhere along this point is when the freezes started happening.

Prior to this up to this i used to run my pc at 144 fps perfectly fine never once had a freeze like this. it ran amazing. i woudl stream and watch movies all the same time. i even streamed for 8+hours on the days of early access.

now i cant run my game higher than 72 fps limit and even then it doesn't go above 50fps(according to the system options) it will idle at 50 even in housing districts where aas before it would sit 144 constantly no problems. Now tho if i set the fps limit to 144 eventually even just sitting there doing nothing the game will freeze up

so asking for any help or advice what to do with this.

Sincerely A Big Giant Teddy Bears



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FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
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[Dynratygus]

Good afternoon and thank you posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Have there been any updates or changes made to pc? Do you experience an error message when this happens?


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[DemascusW]

No errors, nothing, just the computer freezes.

no sound, it will cut spotify music off, disconnect discord the game will stop moving. no mouse movement. total frozen.

no changes have been made to pc hardware or software.

I had lowered the fps til possibly some driver updates had come up they since have and i just recently tried to set my fps back to 144 and like clockwork started freezing again. but it only freezes with ffxiv, if i play other games or just watching movies it doesn't. I tried a fresh install once and still did nothing so the only workaround i have come to be successful is dropping my fps really low.

[Dynratygus]

Good afternoon and thank you for the reply.

Does the crash happen when the resolution is changed? Have you tried switching from windowed mode or changing to borderless full screen?

Thank you for visiting the Final Fantasy XIV Technical Support Forms.

[DemascusW]

I play in borderless window and have tried window. changing the resolution doesn't change anything. it only when i raise the fps. My score at max settings on the benchmark was near 20000 score. I did a warrenty on my gpu which is a RTX 2080 ti, so if it come back that it was a issue ill report back. but i did notice my gpu was running at constant 98 percent which im told is unusual so im hoping its just a bad part. So as soon as that gets to my house and i replace it ill report back, cause id assume if it is still happening then its something more

[DemascusW]

Update: So i had done a warranty on my gpu got the replacement today and confirm. there is an issue somewhere in the game. Game froze again. my pc can more than easily run at max settings, but ffxiv will constantly freeze if i do. So not sure where to go from here

[Dynratygus]

Good morning thank you for the reply.

Is anything overheating when the pc freezes? Do you have a away of monitoring these temperatures? Do you experience this problem with any other program?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[DemascusW]

I don't "think" its overheating, i say think cause i'm not smart enough with computers to determine otherwise but at the moment of freezing i have had speed fan up to see the temperature via the speed fan app looks at normal levels in the 50-low 60s. but it only happens in ffxiv nothing else i do on the pc causes it.

[Dynratygus]

Good afternoon and thank you for the reply.

If you have not done so already, could you try doing a cleanboot? To perform a clean boot for Windows 8/10: Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[DemascusW]

I did it that, but to reiterate the game works perfectly fine IF i set the limiter a lot lower than what my pc is capable of. if i set at 72 fps or lower its fine but if i want to go higher and set higher it will always freeze