Yet Another Fatal DirectX Error 11000002

[GentilDruide]

Greetings,

Like many others, I have fallen victim to this issue. As I told the nice reddit people:

A couple weeks ago, this error started to pop up out of nowhere. No patch, no update, no hardware change, nothing. The screen would freeze for a couple of seconds, before the error appeared on screen and the game closed, with no impact on anything else my PC was running. It seemed to happen randomly too, in crowded and deserted areas alike. I thought I noticed it happened most often shortly after loading in a new area, but it also sometimes crashed after several minutes of questing in the same place. At worst, it would crash right as it tried to load the character selection screen.

As usual for these errors, I must point out that it only happens with FFXIV, and only on this PC (I've been using my laptop in the meantime). No other game or application have been subjected to this, though admittedly I don't play many resource-intensive games.

I have tried a lot of fixes I found on the Internet or just randomly thought of out of desperation, including but probably not limited to:

• Rebooting the PC
• Updating my graphic drivers
• Doing a clean reinstall of my drivers
• Setting the game to full screen then back to borderless a bunch of times
• Lowering every graphic setting I could find
• Disabling all applications that could maybe have some kind of hidden overlay
• Closing every possible application before running FFXIV
• Physically cleaning the dust out of my PC
• Disabling various settings related to Windows Game Bar and other notifications
• Deleting the Final Fantasy XIV folder in My Games (don't worry, I saved the screenshots)
• Rolling back a few Windows updates
• Reinstalling Windows using the "Reset this PC" option
• Reinstalling FFXIV after the reset (which took quite a few days of downloading with my god-forsaken Internet lemme tell you)

Things I have NOT tried:

• Undervolting my GPU, because I'm not super computer savvy, I have never changed its settings, and the errors it allegedly fixes seem different from mine, but at this point I'd try anything if I knew how to
• Buying the game on PS4 and playing it there
• Praying
• Whatever the right solution is

Since redownloading the game, the error happens every time I load the character selection screen, so I am currently unable to play at all on my desktop.

Please find my system information below.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Bibliothèques\Documents
FINAL FANTASY XIV ONLINE G:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Professionnel 64 bits (6.2, version 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 09/19/12 18:20:20 Ver: 04.06.05
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 8153.039MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13434.977MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 55.800GB SYSTEM_FREEDISC_SPACE 16.544GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 58.698GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.883GB SYSTEM_FREEDISC_SPACE 53.276GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 953.550GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2017.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4076.520 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE 10/27/2017 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Casque (Périphérique High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1C92AD25-E729-4ACC-9752-82F6480D1894}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {37F3D937-C888-4EB4-9DFB-4AB0E8B507B0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_SOUND Haut-parleurs (Périphérique High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3E7FF5F1-5597-4EC9-901A-273EDCF2C730}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Audio numérique (SPDIF) (Périphérique High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AA51E4E1-73A8-419F-8DC1-2FDC6B5943D6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB413AC0-C3AF-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB422520-C3AF-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB422520-C3AF-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB424C30-C3AF-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C912FB0-C389-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C912FB0-C389-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C93A0B0-C389-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C93A0B0-C389-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Fatal DirectX Error 11000002 like crazy today - Mozilla Firefox
#ffxiv-annonces-raid - Discord
Microsoft Edge
FF10A_077_000_V5.pdf ‎- Microsoft Edge
Microsoft Edge
Paramètres
Sticky Notes
2. Réseaux
Steam
AB_2.2. Configuration des commutateurs et routeurs - Word
77 FIGURES_Jack-Jack_translation - Mode de compatibilité - Word
Charte Mélody.pdf - Adobe Acrobat Reader DC
Mahoutsukai no Yome
Films et TV
Films et TV
Microsoft Edge
Microsoft Store
Microsoft Store
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Razer Synapse
HP DeskJet 3630 series Aide
FINAL FANTASY XIV ONLINE
HP Dropbox Plugin
Google Update Helper
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
HP Google Drive Plugin
Adobe Acrobat Reader DC - Français
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
CCleaner
Microsoft Office 365 - fr-fr
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Logiciel de base du périphérique HP DeskJet 3630 series
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Panneau de configuration NVIDIA 388.13
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe 000031AC
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe 0000044C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003630
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000D00
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002BE8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00001108
C:\Program Files\Microsoft Office\Root\Office16\WINWORD.EXE 0000135C
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.6.76.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 000024AC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000024C0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002710
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBar.exe 00003298
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00003E18
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001820
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003DE4
C:\Users\GentilDruide\AppData\Local\Discord\app-0.0.305\Discord.exe 00003CA0
C:\WINDOWS\Explorer.EXE 00002960
C:\WINDOWS\System32\svchost.exe 00001344
C:\WINDOWS\splwow64.exe 00002344
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000D60
C:\WINDOWS\system32\DllHost.exe 00002030
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00000574
C:\WINDOWS\system32\SettingSyncHost.exe 00002C48
C:\WINDOWS\system32\browser_broker.exe 000020D8
C:\WINDOWS\system32\sihost.exe 00003478
C:\WINDOWS\system32\svchost.exe 00002740
C:\WINDOWS\system32\taskhostw.exe 00000428
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000F20
C:\Windows\System32\CompPkgSrv.exe 00002CE8
C:\Windows\System32\MicrosoftEdgeCP.exe 00000DD8
C:\Windows\System32\RuntimeBroker.exe 00004230
C:\Windows\System32\SecurityHealthSystray.exe 000023AC
C:\Windows\System32\smartscreen.exe 00002CA4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000374C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000034C4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000004B8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftPdfReader.exe 00002A70
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000194C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001EC8
D:\Programmes\Firefox\firefox.exe 00003EB0
D:\Steam\Steam.exe 00003BAC
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023C0
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001994
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000499C

Thank you in advance for any help you might be able to provide!

[Dynratygus]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'. Is anything over heating when the crash occurs? Do you have a way of monitoring these temperatures?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[GentilDruide]

Hello and thank you for your reply.

I experienced the first crash about two weeks ago, and didn't think much of it until it started becoming more common. I'm not sure how to check if anything was overheating, but I can tell you it happens randomly, including right after rebooting and launching the game.

My system information in already included in the first post, but here it is again:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument D:\Bibliothèques\Documents
FINAL FANTASY XIV ONLINE G:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 3 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Professionnel 64 bits (6.2, version 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 09/19/12 18:20:20 Ver: 04.06.05
SYSTEM_LANGUAGE français (Paramètres régionaux*: français)
SYSTEM_MEMORY 8153.039MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 13434.977MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 55.800GB SYSTEM_FREEDISC_SPACE 16.544GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 58.698GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.883GB SYSTEM_FREEDISC_SPACE 53.276GB
SYSTEM_STORAGE H:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.014GB SYSTEM_FREEDISC_SPACE 953.550GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 760
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 760
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2017.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4076.520 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_2e7fa54192fe16d0\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.21.0013.8813
SYSTEM_GRAPHICS_DRIVER_DATE 10/27/2017 02:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE Anglais
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Casque (Périphérique High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1C92AD25-E729-4ACC-9752-82F6480D1894}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND VG245 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {37F3D937-C888-4EB4-9DFB-4AB0E8B507B0}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0036.0006
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 12/15/2017 00:00:00
SYSTEM_SOUND Haut-parleurs (Périphérique High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {3E7FF5F1-5597-4EC9-901A-273EDCF2C730}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_SOUND Audio numérique (SPDIF) (Périphérique High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {AA51E4E1-73A8-419F-8DC1-2FDC6B5943D6}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.17763.0001
SYSTEM_SOUND_DRIVER_LANGUAGE Anglais
SYSTEM_SOUND_DRIVER_DATE 9/14/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Souris
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Clavier
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB413AC0-C3AF-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB422520-C3AF-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB422520-C3AF-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FB424C30-C3AF-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C912FB0-C389-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C912FB0-C389-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 2048 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C93A0B0-C389-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4C93A0B0-C389-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Fatal DirectX Error 11000002 like crazy today - Mozilla Firefox
#ffxiv-annonces-raid - Discord
Microsoft Edge
FF10A_077_000_V5.pdf ‎- Microsoft Edge
Microsoft Edge
Paramètres
Sticky Notes
2. Réseaux
Steam
AB_2.2. Configuration des commutateurs et routeurs - Word
77 FIGURES_Jack-Jack_translation - Mode de compatibilité - Word
Charte Mélody.pdf - Adobe Acrobat Reader DC
Mahoutsukai no Yome
Films et TV
Films et TV
Microsoft Edge
Microsoft Store
Microsoft Store
Microsoft Edge


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Razer Synapse
HP DeskJet 3630 series Aide
FINAL FANTASY XIV ONLINE
HP Dropbox Plugin
Google Update Helper
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23026
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23026
HP Google Drive Plugin
Adobe Acrobat Reader DC - Français
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23026
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
CCleaner
Microsoft Office 365 - fr-fr
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Logiciel de base du périphérique HP DeskJet 3630 series
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Panneau de configuration NVIDIA 388.13
NVIDIA Install Application
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe 000031AC
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe 0000044C
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003630
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000D00
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00002BE8
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 00001108
C:\Program Files\Microsoft Office\Root\Office16\WINWORD.EXE 0000135C
C:\Program Files\WindowsApps\Microsoft.MicrosoftStickyNotes_3.6.76.0_x64__8wekyb3d8bbwe\Microsoft.Notes.exe 000024AC
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19051.16210.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000024C0
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11906.1001.24.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00002710
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBar.exe 00003298
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.20003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00003E18
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001820
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.19031.11411.0_x64__8wekyb3d8bbwe\Video.UI.exe 00003DE4
C:\Users\GentilDruide\AppData\Local\Discord\app-0.0.305\Discord.exe 00003CA0
C:\WINDOWS\Explorer.EXE 00002960
C:\WINDOWS\System32\svchost.exe 00001344
C:\WINDOWS\splwow64.exe 00002344
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000D60
C:\WINDOWS\system32\DllHost.exe 00002030
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 00000574
C:\WINDOWS\system32\SettingSyncHost.exe 00002C48
C:\WINDOWS\system32\browser_broker.exe 000020D8
C:\WINDOWS\system32\sihost.exe 00003478
C:\WINDOWS\system32\svchost.exe 00002740
C:\WINDOWS\system32\taskhostw.exe 00000428
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000F20
C:\Windows\System32\CompPkgSrv.exe 00002CE8
C:\Windows\System32\MicrosoftEdgeCP.exe 00000DD8
C:\Windows\System32\RuntimeBroker.exe 00004230
C:\Windows\System32\SecurityHealthSystray.exe 000023AC
C:\Windows\System32\smartscreen.exe 00002CA4
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 0000374C
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000034C4
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 000004B8
C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftPdfReader.exe 00002A70
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 0000194C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001EC8
D:\Programmes\Firefox\firefox.exe 00003EB0
D:\Steam\Steam.exe 00003BAC
D:\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 000023C0
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00001994
G:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000499C


Thank you!

[Einmimiria]

Thank you for the reply GentilDruide.

You mentioned updating your graphics drivers. According to your System Report, the drivers are from 2017. Did you generate the report before you updated them?

If you haven't tried already, set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[GentilDruide]

Reporting in!

I updates my drivers again and ran the game in Windows 7 compatibility mode, along with underclocking my GPU since that was one popular fix I hadn't tried yet. I was actually able to play for more than an hour and run a few dungeons, but the error came back as I was loading into Gridania. Am I out of luck?

[GentilDruide]

I did update the drivers, but I also reinstalled Windows since then and neglected to reinstall the drivers. I'll try updating them again, as well as changing the compatibility mode. Thank you!

[Dynratygus]

Good afternoon and thank you for the reply.

When the crash happens is anything over heating? Do you have a way to monitor these temperatures? Is anything being overclocked?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.