Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Unfortunately the issue you are describing is something we are not able to assist with in the Technical Support Forum. In order get the proper support, you will need to contact the North American Support Center. To assist with contacting them, we have gone ahead and opened a support ticket for you. The ticket number has been sent to the email associated to your Square Enix ID.

I will be moving this thread to ‘Support Center Ticket Created’.


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