Gm Ravivistant was the one to respond to my latest ticket. The conversation that took place was very respectable and took value into my concern. They made me feel assured that my ticket wasn't just going to go into the abyss and to be forgotten about. The response time was fairly quick which was also nice.
Thank you for taking your time and responding to my ticket, hope you continue being a great, kind GM and would love to hear from you again. Hopefully not on the terms of what I initially contacted you for, but if it persists would love for you to be the one to contact me again.