Good afternoon and thank you for the reply.

Is your friend connected directly to the router? What have you tried so far to alleviate the issue? Please make sure that the game is allowed through any fire walls well as any anti virus programs. Please heck to see if the latest version of Safari is installed on the computer. Make sure the 'cookies; are being accepted and not filtered. Another option would be to run the Apple Update program to make sure that all firmware is up to date on the Mac OC.

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