mac free trial install issue

[sandman1221]

my friend is trying to install the mac version of the free trial but it gets stuck at checking ffxiv updater/launcher version is there a solution to this????

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

How long has your friend been experiencing this issue? Is there an error message that appears or does the screen just freeze?

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[sandman1221]

we have been having this problem all night we download the software from the link in the email it installs then when it gets to the checking ffxiv launcher/vewier nothing happens there is no error message it just dose nothing it stays on that screen. we have deleted it and redownloaded and installed it many times and it dose the same thing every time.

[Dynratygus]

Good afternoon and thank you for the reply.

Is your friend connected directly to the router? What have you tried so far to alleviate the issue? Please make sure that the game is allowed through any fire walls well as any anti virus programs. Please heck to see if the latest version of Safari is installed on the computer. Make sure the 'cookies; are being accepted and not filtered. Another option would be to run the Apple Update program to make sure that all firmware is up to date on the Mac OC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums