Multiple Crashes With DX11 Errors

[CasualTerror]

This started early this morning and the game crashes within 30 or so minutes of playing. It happens at random moments.

Here is a picture of the errors. Not sure if they are the exact same each time but they are very similar.

All my drivers are up-to-date. I have tried restarting with all but the essentials on at startup (keyboard and mouse macro program and Windows Security). I do not overclock and my temps are fine.

I just bought the game on Monday after I reached level 35 on the free trial. I really enjoy this game and I hope this issue can be resolved easily and quickly.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Stuart\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz (8 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 8
SYSTEM_BIOS BIOS Date: 08/22/18 14:32:59 Ver: V1.10
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.251GB SYSTEM_FREEDISC_SPACE 22.202GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 3725.896GB SYSTEM_FREEDISC_SPACE 809.593GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE 8/23/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_MAKER NVIDIA
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1280 x 1024 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_ff72214788d99390\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.3615
SYSTEM_GRAPHICS_DRIVER_DATE 8/23/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (3- Astro MixAmp Pro Voice)
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
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SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2014 00:00:00
SYSTEM_SOUND Music (VB-Audio Cable B)
SYSTEM_SOUND_DEVICE_ID {263AA0FB-A17A-4332-A6ED-45CA27C7597E}
SYSTEM_SOUND_DEVICE_NAME vbaudio_cableb64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/19/2015 00:00:00
SYSTEM_SOUND Mic Speaker (VB-Audio Virtual Cable)
SYSTEM_SOUND_DEVICE_ID {3166A69E-61D9-4AAE-B780-8EFDEBC6E31E}
SYSTEM_SOUND_DEVICE_NAME vbaudio_cable64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/2/2014 00:00:00
SYSTEM_SOUND Speaker (VB-Audio Cable A)
SYSTEM_SOUND_DEVICE_ID {4C0B8267-385C-4536-BF61-DE70EC812542}
SYSTEM_SOUND_DEVICE_NAME vbaudio_cablea64_win7.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/19/2015 00:00:00
SYSTEM_SOUND Voice Chat (VB-Audio VoiceMeeter AUX VAIO)
SYSTEM_SOUND_DEVICE_ID {BF397BED-1A25-4CFD-AB32-506C453B3A22}
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/21/2014 00:00:00
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SYSTEM_SOUND_DRIVER_LANGUAGE English
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SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_SOUND Headphones (3- Astro MixAmp Pro Game)
SYSTEM_SOUND_DEVICE_ID {F24D1E2C-647B-4CC9-891D-455CBD4FF5C4}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT_NAME Gaming Mouse G600
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SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7BAD4840-18D3-11E8-8002444553540000}
SYSTEM_INPUT_NAME Astro MixAmp Pro
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FF03EE40-A8B7-11E9-8001444553540000}
SYSTEM_INPUT_NAME Generic USB Joystick
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 12 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {6B425930-0AA6-11E9-8002444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D853BA30-F0DB-11E8-8001444553540000}
SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D854A490-F0DB-11E8-8002444553540000}
SYSTEM_INPUT_NAME AT2020USB+
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6B42A750-0AA6-11E9-8003444553540000}
SYSTEM_INPUT_NAME Gaming Keyboard G910
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002BA0
C:\Program Files\LGHUB\lghub.exe 000034E8
C:\Program Files\LGHUB\lghub_agent.exe 00003754
C:\Program Files\LGHUB\logi_analytics_client.exe 00003BE8
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 000035F0
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002324
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11909.1001.7.0_x64__8wekyb3d8bbwe\WinStore.App.exe 00001BF0
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002B34
C:\WINDOWS\Explorer.EXE 00001E40
C:\WINDOWS\System32\svchost.exe 000029F0
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002E5C
C:\WINDOWS\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000029E4
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00002780
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000031EC
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003A9C
C:\WINDOWS\system32\DllHost.exe 00000F90
C:\WINDOWS\system32\SettingSyncHost.exe 000026B8
C:\WINDOWS\system32\backgroundTaskHost.exe 000030F8
C:\WINDOWS\system32\conhost.exe 000012EC
C:\WINDOWS\system32\sihost.exe 00000D6C
C:\WINDOWS\system32\svchost.exe 0000318C
C:\WINDOWS\system32\taskhostw.exe 00000E78
C:\WINDOWS\system32\wbem\unsecapp.exe 00002CA8
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 000020D8
C:\Windows\SysWOW64\muachost.exe 00003A14
C:\Windows\System32\DataExchangeHost.exe 00001710
C:\Windows\System32\RtkAudUService64.exe 000018FC
C:\Windows\System32\RuntimeBroker.exe 0000088C
C:\Windows\System32\SecurityHealthSystray.exe 000036A8
C:\Windows\System32\Speech_OneCore\Common\SpeechRuntime.exe 00000E6C
C:\Windows\System32\smartscreen.exe 00003670
D:\Final Fantasy XIV\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000039B0

[Dynratygus]

Good morning and thank you for posting on the Final Fantasy XIV Technical Support Forums.

How long have you been experiencing this issue? Have any updates or changes been made to the PC that coincide with the crash? Could you also do a cleanboot? Open the task manager and select the 'Start up' Tab. Disable everything here and restart the PC.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[CasualTerror]

If you read the post, it started today. Yes I did a cleanboot. And I made no changes before the issue.

[Dynratygus]

Thank you for the reply.

When the crash occurs, are there any overlays running in the background? If so, could try disabling them? Could you also try changing the compatibility mode? To change compatibility mode, right click on the exe file (Default location: C:\Program Files (x86)\SquareEnix\Final Fantasy XIV - A Realm Reborn\boot\ffxivboot.exe), right click it and select ‘Properties.’ Select the ‘Compatibility’ tab and select Windows 7.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.