Cant get on game Directx11 Error

[Daisiree]

Just got a new laptop a few days ago and its been playing the game fine tried this morning and i keep getting an fatal error with my directx11 i have tried reinstalling the game and downloading an updated version of directx11 still get the error, I have browsed the forums and tried the solutions i could find nothing is helping



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\frost\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Pentium(R) CPU 4417U @ 2.30GHz (4 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 2
SYSTEM_BIOS F.52
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 4012.910MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 8620.910MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.528GB SYSTEM_FREEDISC_SPACE 356.067GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 610
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 128.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2006.455 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1366 x 768 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\ki131191.inf_amd64_d668106cb6f2eae0\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131191.inf_amd64_d668106cb6f2eae0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131191.inf_amd64_d668106cb6f2eae0\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki131191.inf_amd64_d668106cb6f2eae0\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 25.20.0100.6518
SYSTEM_GRAPHICS_DRIVER_DATE 1/8/2019 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speaker/Headphone (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {2CF7EC66-5159-462B-B4E3-901A5A788A4D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.8734.0001
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D33C1E80-C2C1-11E9-8002444553540000}
SYSTEM_INPUT_NAME HP Wireless Button Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
Steam
Halloween Party - IMVU
Technical Support - Post New Thread - Mozilla Firefox
Microsoft Text Input Application
Form1
Activity - Discord


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Avast Free Antivirus
Google Chrome
HP JumpStart Apps
Steam
HP JumpStart Bridge
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23506
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
HP Support Solutions Framework
HP Audio Switch
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506
HP Registration Service
HP JumpStart Launch
Intel(R) Trusted Connect Services Client
Realtek Card Reader
Google Update Helper
HP Connection Optimizer
Intel(R) Dynamic Platform and Thermal Framework
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23506
Microsoft Visual C++ 2017 Redistributable (x64) - 14.11.25325
Realtek Ethernet Controller Driver
HP Customer Experience Enhancements
Intel(R) Trusted Connect Service Client x86
Microsoft VC++ redistributables repacked.
Intel(R) Chipset Device Software
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
HP Support Assistant
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Streamlabs OBS 0.17.0
HP Documentation
Mozilla Firefox 68.0.2 (x64 en-US)
Mozilla Maintenance Service
FINAL FANTASY XIV Online
Synaptics Pointing Device Driver
Intel(R) Management Engine Components
Intel(R) Rapid Storage Technology
Microsoft VC++ redistributables repacked.
Intel(R) Rapid Storage Technology
Intel(R) Chipset Device Software
Intel(R) Management Engine Driver
Intel(R) PRO/Wireless Driver
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.11.25325
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.11.25325
Intel(R) Trusted Connect Service Client x64
Intel(R) Management Engine Components
WinZip 23.0
Intel(R) Management Engine Components
Intel® PROSet/Wireless WiFi Software


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\HP\HPAudioSwitch\HPAudioSwitch.exe 00002054
C:\Program Files (x86)\Steam\Steam.exe 000004B4
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001D8C
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 000025D4
C:\Program Files (x86)\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 000004D8
C:\Program Files\AVAST Software\Avast\AvastUI.exe 000016D8
C:\Program Files\Mozilla Firefox\firefox.exe 00001AE8
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe 00001C78
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00001854
C:\Program Files\WinZip\WzPreloader.exe 00000F90
C:\Program Files\WindowsApps\AD2F1837.HPSystemEventUtility_1.0.39.0_x64__v10z8vjag6ke6\SystemEventUtility\HPSystemEventUtilityHost.exe 00001950
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.1003.0_x64__8wekyb3d8bbwe\GameBar.exe 000023A4
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.32.1003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00001A40
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F50
C:\Users\frost\AppData\Local\Discord\app-0.0.305\Discord.exe 0000144C
C:\Users\frost\AppData\Local\Microsoft\OneDrive\19.152.0801.0006\FileCoAuth.exe 000011BC
C:\Users\frost\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000D18
C:\Users\frost\AppData\Roaming\IMVUClient\IMVUClient.exe 00002300
C:\Users\frost\AppData\Roaming\IMVUClient\IMVUQualityAgent.exe 000009D8
C:\WINDOWS\Explorer.EXE 00000BE4
C:\WINDOWS\System32\DriverStore\FileRepository\ki131191.inf_amd64_d668106cb6f2eae0\igfxEM.exe 000016DC
C:\WINDOWS\system32\DllHost.exe 00001B4C
C:\WINDOWS\system32\SettingSyncHost.exe 00001FF8
C:\WINDOWS\system32\sihost.exe 000015EC
C:\WINDOWS\system32\svchost.exe 00002350
C:\WINDOWS\system32\taskhostw.exe 00001748
C:\Windows\System32\CompPkgSrv.exe 00000D14
C:\Windows\System32\RuntimeBroker.exe 00000930
C:\Windows\System32\SecurityHealthSystray.exe 00001C50
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002508
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\RemindersServer.exe 00001EF0
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001B1C
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000153C
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001688

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

According to your System Report, this laptop doesn't have a dedicated graphics card. Instead, it uses the CPU's integrated graphics. Unfortunately, integrated graphics aren't officially supported by the game, so it's unlikely that this PC will be able to run the game.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.