Ok, my new GPU came in. I installed it, tested it, and decided I will give $13 more dollars before calling it quits. Unfortunately, I am still crashing with a faster card and 4X that VRAM. Some sound files don't play either still.
Here is my new System Information with the new GPU:
I am now within the System Requirements listed here and still have issues. So I have tested this game across 3 configurations on 2 different systems with different versions of windows and a clean install of FFXIV yet still have issues. I am hoping for a solution by the end of my month's subscription or I can not continue paying for a game I can not play.Code:-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\armon\Documents FINAL FANTASY XIV ONLINE F:\FFXIV\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202) SYSTEM_CPU AMD FX(tm)-8150 Eight-Core Processor (8 CPUs), ~3.6GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4 SYSTEM_BIOS 2603 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 8092.355MB SYSTEM_VIRTUAL_MEMORY 134217727.875MB SYSTEM_PAGE_FILE 9372.355MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.310GB SYSTEM_FREEDISC_SPACE 56.430GB SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.875GB SYSTEM_FREEDISC_SPACE 79.129GB SYSTEM_DIRECTX_VERSION DirectX 12 SYSTEM_GRAPHICS Radeon RX 570 Series SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY20 SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x67DF) SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc. SYSTEM_GRAPHICS_VRAM 4076.180 MB SYSTEM_GRAPHICS_SHARED_VRAM 4046.178 MB SYSTEM_GRAPHICS_DAC Internal DAC(400MHz) SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0342855.inf_amd64_e2ef814e68f7dc8c\B342717\amdxc64.dll SYSTEM_GRAPHICS_DRIVER_VERSION 26.20.11015.5009 SYSTEM_GRAPHICS_DRIVER_DATE 5/21/2019 19:00:00 SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND 3 - S20B300 (2- AMD High Definition Audio Device) SYSTEM_SOUND_DEVICE_ID {573B5A8D-F2AF-41BD-9757-57DDEE9110FB} SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0010 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 4/30/2019 00:00:00 SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {071F8C10-8B85-11E9-8001444553540000} SYSTEM_INPUT_NAME HyperX Pulsefire Dart SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {096B8730-FB8A-11E7-8003444553540000} SYSTEM_INPUT_NAME USB Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {096DD120-FB8A-11E7-8004444553540000} SYSTEM_INPUT_NAME USB Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {07200140-8B85-11E9-8002444553540000} SYSTEM_INPUT_NAME HyperX Pulsefire Dart SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- FFXIVLauncher FINAL FANTASY XIV: Mog Station - Google Chrome -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Audacity 2.2.2 Battle.net Control Visual Studio Enterprise 2017 FileZilla Client 3.44.2 FileZilla Server Glyph GNU Privacy Guard Google Chrome Gpg4win (3.1.5) HandBrake 1.2.2 TP-Link PLC Utility jGRASP LAME v3.99.3 (for Windows) LDPlayer League of Legends Adobe Lightroom NCSOFT Game Launcher Nexon Launcher Nox APP Player OBS Studio Microsoft Office Professional Plus 2010 OnePlus USB Drivers 1.00 Origin PdaNet+ for Android 5.10 Adobe Photoshop CC 2018 Adobe Premiere Pro CC 2018 Albion Online Microsoft Office SharePoint Designer 2007 Shotcut SpeedFan (remove only) Steam TechPowerUp GPU-Z TegraRcmGUI Voicemeeter, The Virtual Mixing Console WildStar WinPcap 4.1.3 WinRT Intellisense UAP - Other Languages WinRT Intellisense Desktop - en-us Microsoft .NET Core SDK 2.1.508 (x64) Universal CRT Redistributable Plex Media Server Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 vs_cuitcommoncoremsi Microsoft_VC90_CRT_x86 Python 3.7.0 Standard Library (32-bit) Plex Media Server SDK ARM Additions Windows IoT Extension SDK icecap_collectionresourcesx64 Microsoft .NET CoreRuntime SDK Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 Python 3.7.0 Core Interpreter (32-bit) vs_cuitextensionmsi_x64 Python 3.7.0 Add to Path (32-bit) Microsoft .NET Framework 4.5.2 Multi-Targeting Pack vs_tipsmsi Windows SDK for Windows Store Apps Microsoft UniversalWindowsPlatform SDK Windows SDK AddOn Visual C++ Library CRT Appx Resource Package Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 vs_filehandler_x86 Microsoft Visual Studio Setup Configuration vcpp_crt.redist.clickonce Java 8 Update 221 Microsoft .NET Framework Cumulative Intellisense Pack for Visual Studio (ENU) HyperX NGenuity Software Kits Configuration Installer FINAL FANTASY XIV ONLINE Microsoft .NET Framework 4.6 Targeting Pack Minecraft Windows SDK EULA Microsoft .NET Framework 4.6.1 SDK vs_Graphics_Singletonx86 Windows SDK Desktop Libs arm Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Bethesda.net Launcher Windows SDK for Windows Store Apps Contracts Dukto R6 vs_minshellinteropmsi Chrome Remote Desktop Host Hi-Rez Studios Authenticate and Update Service TypeScript SDK vs_communitymsires Visual C++ Library CRT Desktop Appx Package vs_codeduitestframeworkmsi Windows SDK Desktop Headers arm64 Python 3.7.0 Executables (32-bit) icecap_collectionresources Microsoft .NET CoreRuntime For CoreCon Windows SDK Desktop Headers x64 Java Auto Updater SDK ARM Redistributables Windows App Certification Kit SupportedApiList x86 Windows SDK Desktop Libs arm64 Microsoft Visual C++ 2017 X86 Debug Runtime - 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en-us Hextech Repair Tool Microsoft Portable Library Multi-Targeting Pack Windows SDK Desktop Tools x64 WinRT Intellisense PPI - en-us Microsoft Visual C++ 2005 Redistributable Visual C++ Library CRT Appx Package vs_cuitextensionmsi Microsoft Visual C++ 2017 X86 Additional Runtime - 14.16.27033 Python 3.7.0 Tcl/Tk Support (32-bit) Microsoft .NET Framework 4.6.1 Targeting Pack WinFlash Microsoft Office SharePoint Designer 2007 Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1) Microsoft Office SharePoint Designer MUI (English) 2007 Microsoft Office SharePoint Designer 2007 Service Pack 1 (SP1) Microsoft Office Proof (English) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Proof (French) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Proof (Spanish) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Proofing (English) 2007 Microsoft Office Shared MUI (English) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Shared Setup Metadata MUI (English) 2007 2007 Microsoft Office Suite Service Pack 1 (SP1) 2007 Microsoft Office Suite Service Pack 1 (SP1) Microsoft Office Professional Plus 2010 Microsoft Office Access MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office Word MUI (English) 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office InfoPath MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Groove MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 vs_clickoncebootstrappermsires Windows SDK for Windows Store Apps DirectX x86 Remote Microsoft_VC80_CRT_x86 Windows Desktop Extension SDK Contracts Windows SDK for Windows Store Managed Apps Libs Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Windows SDK Desktop Tools arm64 AMD Settings Visual C++ Library CRT Appx Package Windows SDK for Windows Store Apps Metadata Stopping Plex vs_filehandler_amd64 Easy Subtitles Synchronizer icecap_collection_neutral vs_FileTracker_Singleton Windows Simulator - ENU Microsoft .NET Native SDK vs_clickoncebootstrappermsi TP-Link PLC Utility Windows Team Extension SDK Microsoft TestPlatform SDK Local Feed Python 3.7.0 Documentation (32-bit) Windows IoT Extension SDK Contracts IntelliTraceProfilerProxy Windows SDK Desktop Libs x64 WinRT Intellisense UAP - en-us Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 vs_codecoveragemsi Windows Mobile Extension SDK Python 3.7.0 Development Libraries (32-bit) Entity Framework 6.2.0 Tools for Visual Studio 2017 Microsoft Portable Library Multi-Targeting Pack Language Pack - enu Windows SDK for Windows Store Apps Tools Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 Windows SDK Desktop Headers arm PDF Settings CS6 vs_devenvmsi vs_professionalmsi Windows SDK Modern Versioned Developer Tools Black Desert Online Visual C++ Library CRT Desktop Appx Package vs_BlendMsi Launcher Prerequisites (x64) Windows SDK Desktop Headers x86 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Windows SDK Facade Windows WinMD Versioned Universal CRT Headers Libraries and Sources Microsoft Visual C++ 2017 Redistributable (x64) - 14.16.27033 Visual C++ Library CRT ARM64 Appx Package Universal General MIDI DLS Extension SDK Microsoft .NET Framework 4 Multi-Targeting Pack Update for (KB2504637) Visual C++ Library CRT ARM64 Appx Package ClickOnce Bootstrapper Package for Microsoft .NET Framework Universal CRT Tools x86 Microsoft Visual C++ 2017 X86 Minimum Runtime - 14.16.27033 Windows SDK Desktop Libs x86 Windows 10 Update Assistant Python Launcher Apex Legends Windows SDK for Windows Store Apps Libs HL-2240 Asmedia USB Host Controller Driver TegraRcmGUI WinRT Intellisense Desktop - Other Languages WinRT Intellisense IoT - Other Languages Windows SDK ARM Desktop Tools Windows Desktop Extension SDK Windows SDK Visual C++ Library CRT Desktop Appx Package Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 ABBYY FineReader 11 Corporate Edition Windows Team Extension SDK Contracts Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 WinRT Intellisense Mobile - en-us Windows SDK Desktop Tools x86 Windows SDK DirectX x86 Remote Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 Brother MFL-Pro Suite HL-L2380DW series Windows Simulator Windows SDK Modern Non-Versioned Developer Tools Python 3.7.0 Utility Scripts (32-bit) Epic Games Launcher OldSchool RuneScape Launcher 1.2.7 7-Zip 18.01 (x64) AMD Software AutoHotkey 1.1.28.02 GIMP 2.10.12 Batch Image Manipulation Plugin for GIMP HexChat Logitech Gaming Software 9.02 Notepad++ (64-bit x64) Prio Process Hacker 2.39 (r124) SnapBack Apps Dota Underlords Shadowverse Dota 2 Counter-Strike: Global Offensive VLC media player Microsoft SQL Server 2012 Native Client Microsoft ASP.NET Core 2.1.12 Shared Framework (x64) Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 Pulover's Macro Creator version 5.0.5 Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration (x64) Microsoft Visual C++ 2017 X64 Additional Runtime - 14.16.27033 Update for Windows 10 for x64-based Systems (KB4023057) Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 Windows App Certification Kit Native Components Universal CRT Tools x64 Free Download Manager AMD Settings DiagnosticsHub_CollectionService Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 VS JIT Debugger UpdateAssistant IntelliTraceProfilerProxy Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Visual C++ 2017 X64 Minimum Runtime - 14.16.27033 Epic Games Launcher Prerequisites (x64) Microsoft Visual Studio Installer Java(TM) SE Development Kit 10.0.2 (64-bit) AMD Problem Report Wizard Oracle VM VirtualBox 6.0.4 VS Script Debugging Common Microsoft Office Office 64-bit Components 2007 Microsoft Office Shared 64-bit MUI (English) 2007 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 Microsoft Office Office 64-bit Components 2010 Microsoft Office Shared 64-bit MUI (English) 2010 Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 Microsoft SQL Server 2016 LocalDB Windows SDK DirectX x64 Remote Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005 Image Composite Editor Microsoft System CLR Types for SQL Server vNext CTP1.6 AMD DVR64 Photolemur 3 Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005 Microsoft Visual C++ 2005 Redistributable (x64) Application Verifier x64 External Package Crimson Desert Online 2.0.0.0 NVIDIA Ansel NVIDIA Control Panel 436.02 NVIDIA PhysX System Software 9.19.0218 NVIDIA Install Application NVIDIA Display Container NVIDIA Display Container LS NVIDIA Display Watchdog Plugin NVIDIA Display Session Container NVIDIA Telemetry Client NVIDIA Telemetry Container vs_Graphics_Singletonx64 VEGAS Pro 14.0 (64-bit) MSVCRT Redists Microsoft Visual Studio Team Foundation Server 2017 Update 9 Office Integration Language Pack (x64) - ENU Microsoft .NET Core Host - 2.1.12 (x64) Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 SAMSUNG USB Driver for Mobile Phones Microsoft .NET Core SDK 2.1.508 (x64) SharpKeys icecap_collection_x64 Branding64 Microsoft Visual C++ 2017 X64 Debug Runtime - 14.16.27033 Microsoft .NET Core Host FX Resolver - 2.1.12 (x64) Microsoft .NET Core Runtime - 2.1.12 (x64) -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe 00001D88 C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000287C C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe 00002FF8 C:\Program Files\WindowsApps\Microsoft.GamingApp_1909.1001.12.0_x64__8wekyb3d8bbwe\app\Xbox.exe 00001DA4 C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19071.901.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001F84 C:\WINDOWS\Explorer.EXE 00000870 C:\WINDOWS\system32\DllHost.exe 00002478 C:\WINDOWS\system32\SettingSyncHost.exe 00002534 C:\WINDOWS\system32\cmd.exe 00002CBC C:\WINDOWS\system32\conhost.exe 00002558 C:\WINDOWS\system32\sihost.exe 000018FC C:\WINDOWS\system32\svchost.exe 00002204 C:\WINDOWS\system32\taskhostw.exe 000019A0 C:\Windows\System32\RuntimeBroker.exe 00002038 C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001E3C C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000192C C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 000024FC F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher64.exe 00002D68 F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00002640
Just so summarize my issue: I do not crash in any <4.X content including all of Stormblood/4.0. I do not crash in normal gameplay nor do I crash in unvoiced cutscenes and some voiced cutscenes. I only crash in cutscenes where I notice there are voice lines missing that don't play. I have troubleshooted thoroughly as far as to buying a new GPU to meet the requirements and have monitored my system's condition during the crashes. The errors don't actually seem critical since the cutscenes continue to play sometimes in the background but I can't continue them or bring the game back into focus because of an error message that force-closes the game. I have tested across multiple systems, hardware types (Intel&AMD CPUs and NVIDIA&AMD GPUs), and have used windows 10 versions ranging from 2018 to the most current version.
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09-13-2019 10:23 AM #15Player
- Join Date
- Aug 2019
- Posts
- 12
- Character
- Torqus Quarkus
- World
- Ultros
- Main Class
- Red Mage Lv 77
(0)Last edited by TorqusQuarkus; 09-13-2019 at 10:43 AM.
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