Thread: Consistent crashing in cutscenes of 4.1 content and onwards in DX11

And here is the error report from that second PC. It is the same using the integrated Intel GPU and the Nvidia GPU:

Code:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5d37fc92
Faulting module name: ntdll.dll, version: 10.0.17134.799, time stamp: 0x7f828745
Exception code: 0xc0000374
Fault offset: 0x00000000000f479b
Faulting process id: 0x35f0
Faulting application start time: 0x01d55ad765fc1cb2
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: febe5f83-6093-4075-9bab-75fbb3219de3
Faulting package full name: 
Faulting package-relative application ID:

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

With the Stormblood expansion (4.0), there was an increase to the minimum requirements of the game. It looks like the graphics cards in both PCs don't quite meet the minimum requirements for that expansion, even if it met the requirements for the base game.

Unfortunately, this can make troubleshooting a bit more difficult. The solution may end up being to upgrade your hardware. However, you may want to try some of the following to see if it will alleviate the issue:

1) For your second PC, the graphics drivers look a bit out of date. Try installing the most up-to-date versions. You may want to try reinstalling the drivers on your first PC as well.

2) Set compatibility mode to Windows 7. Right-click on the ffxivboot.exe file and select ‘Properties.’ Then select the ‘Compatibility’ tab and choose Windows 7.

3) You can also try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!