(Gamescom) Inequality on "Battle Challenge" Runs

[SturmChurro]

Except most of the time here its requesting people step down or lose their jobs over the equivalent of a mild prick to the skin when the needle enters.

And? If a community rep can't handle backlash, they shouldn't be a community rep. Simple as that. Reminds me of the Apex Legends Debacle last week. Ridiculous.

[Valkyrie_Lenneth]

And? If a community rep can't handle backlash, they shouldn't be a community rep. Simple as that. Reminds me of the Apex Legends Debacle last week. Ridiculous.

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

[SenorPatty]

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

They should've handled it the same way their CEO handled it.

You don't step to the trolls level to handle a situation. You simply do not condone it firmly but professionally.

On-topic: Staff should've just simply issued an apology and moved on. If the recipient of the apology at that point kept going at it, then that's the recipient's problem and they're all within rights to just straight up ignore. Acting like they did no wrong was not the proper way of handling this. Most people, you'll find that they can be reasoned with when you own up to mistakes. Even moreso if the mistake was beyond your control.

[EaMett]

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

I'm coming to this with no prior knowledge of the context but here's my 5cents having been there, done that.

As a community rep or GM you should be professional and respectful at all times in client facing exchanges regardless of what they are. There is no excuse not to be. There are other channels for you do deal with "inappropriate" (company/law defined) behaviors. Death threats, predatorial behavior, etc? Contact authority. Racist/Bigoted and depending on companies, abusive interaction, you're allowed to respectfully terminate communications and go through the appropriate backchannel for your case (ban/warn/nothing depending on company policy).
"Angry mob" customers? That's part of your job and if you can't take it, to the point that it's apparent to the customer, then maybe you aren't cut out for it and should find something else to do. It's normal to be frustrated with people at times but it should never show publicly.

[Valkyrie_Lenneth]

I'm coming to this with no prior knowledge of the context but here's my 5cents having been there, done that.

As a community rep or GM you should be professional and respectful at all times in client facing exchanges regardless of what they are. There is no excuse not to be. There are other channels for you do deal with "inappropriate" (company/law defined) behaviors. Death threats, predatorial behavior, etc? Contact authority. Racist/Bigoted and depending on companies, abusive interaction, you're allowed to respectfully terminate communications and go through the appropriate backchannel for your case (ban/warn/nothing depending on company policy).
"Angry mob" customers? That's part of your job and if you can't take it, to the point that it's apparent to the customer, then maybe you aren't cut out for it and should find something else to do. It's normal to be frustrated with people at times but it should never show publicly.

I wasn't even originally talking about community reps. I was replying to someone saying the devs had an antagonistic outlook towards their players recently. Someone took my response and turned it into an argument over community reps.

[XiXiQ]

I suspect, as you started early, they were interested in keeping to (or ahead of) schedule. Get to the end, and they want to fill in time. But yes, if they can change rules as they go along to better fill their schedule they should say so, and they certainly shouldn't be pretending none of it happened.

[SturmChurro]

I suspect, as you started early, they were interested in keeping to (or ahead of) schedule. Get to the end, and they want to fill in time. But yes, if they can change rules as they go along to better fill their schedule they should say so, and they certainly shouldn't be pretending none of it happened.

This quote is particularly unforgivable:

Briefly another SE employee came by and told us that "if something like that happened" (again pretty much implying it didn't) then they were "very lucky" and we should "be grateful we got to play at all".

I guess it's like community, like devs. To me it is extremely passive-aggressive, and unprofessional.

Devs and consumers are not a one-sided relationship, and consumers shouldn't be "grateful" for everything. We pay for a product, in that case I assume people may have paid for tickets, hotel, etc... Devs nowadays seem to have forgotten WE, as consumers, are the reason they have a job. If we decided to stop buying their products, they would learn very quickly.

I wasn't even originally talking about community reps. I was replying to someone saying the devs had an antagonistic outlook towards their players recently. Someone took my response and turned it into an argument over community reps.

Then you are assuming that professional behavior doesn't apply to the average dev? It does. They represent the company whether they like it or not, whether they have a blue checkmark or not.

[Valkyrie_Lenneth]

This quote is particularly unforgivable:

I guess it's like community, like devs. To me it is extremely passive-aggressive, and unprofessional.

Devs and consumers are not a one-sided relationship, and consumers shouldn't be "grateful" for everything. We pay for a product, in that case I assume people may have paid for tickets, hotel, etc... Devs nowadays seem to have forgotten WE, as consumers, are the reason they have a job. If we decided to stop buying their products, they would learn very quickly.

Then you are assuming that professional behavior doesn't apply to the average dev? It does. They represent the company whether they like it or not, whether they have a blue checkmark or not.

I think you are under some sort of misunderstanding. The people at these conferences, unless they are on a development panel, are not devs. They do not work on the development of the game. A dev is separate from the community team.

[SturmChurro]

I think you are under some sort of misunderstanding. The people at these conferences, unless they are on a development panel, are not devs. They do not work on the development of the game. A dev is separate from the community team.

So now you are talking about community reps?

[Valkyrie_Lenneth]

So now you are talking about community reps?

I give up. You have to be trolling. You keep talking about devs. Yet mention the people at this event. I'm done.