(Gamescom) Inequality on "Battle Challenge" Runs

[SenorPatty]

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

They should've handled it the same way their CEO handled it.

You don't step to the trolls level to handle a situation. You simply do not condone it firmly but professionally.

On-topic: Staff should've just simply issued an apology and moved on. If the recipient of the apology at that point kept going at it, then that's the recipient's problem and they're all within rights to just straight up ignore. Acting like they did no wrong was not the proper way of handling this. Most people, you'll find that they can be reasoned with when you own up to mistakes. Even moreso if the mistake was beyond your control.