(Gamescom) Inequality on "Battle Challenge" Runs

[SturmChurro]

Doesn't surprise me at all. Devs are increasingly antagonistic towards consumers nowadays.

[Valkyrie_Lenneth]

Doesn't surprise me at all. Devs are increasingly antagonistic towards consumers nowadays.

Usually, these events are done with non-SE personnel, contracted to do the work for the specified event. I could be wrong, but the handlers are usually not devs. That's only the people at the panels themselves.

And any antagonism towards certain aspects of the playerbase is fairly well deserved imo. Theres a lot of screeching that goes on on the forums over the silliest things.

[SturmChurro]

Usually, these events are done with non-SE personnel, contracted to do the work for the specified event. I could be wrong, but the handlers are usually not devs. That's only the people at the panels themselves.

And any antagonism towards certain aspects of the playerbase is fairly well deserved imo. Theres a lot of screeching that goes on on the forums over the silliest things.

A community rep should know how to handle the community. It doesn't matter if there is "screeching" there are always complaints, a professional doesn't give into this and maintains their composure.

[MintnHoney]

And any antagonism towards certain aspects of the playerbase is fairly well deserved imo.

Oh sure, I feel the same way about nurses when they get upset because a patient is complaining about pain or bruising when they don't/can't draw blood properly.
Except, you know, I feel the opposite of that feeling you're having.

[Valkyrie_Lenneth]

Oh sure, I feel the same way about nurses when they get upset because a patient is complaining about pain or bruising when they don't/can't draw blood properly.
Except, you know, I feel the opposite of that feeling you're having.

Except most of the time here its requesting people step down or lose their jobs over the equivalent of a mild prick to the skin when the needle enters.

[SturmChurro]

Except most of the time here its requesting people step down or lose their jobs over the equivalent of a mild prick to the skin when the needle enters.

And? If a community rep can't handle backlash, they shouldn't be a community rep. Simple as that. Reminds me of the Apex Legends Debacle last week. Ridiculous.

[Valkyrie_Lenneth]

And? If a community rep can't handle backlash, they shouldn't be a community rep. Simple as that. Reminds me of the Apex Legends Debacle last week. Ridiculous.

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

[SenorPatty]

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

They should've handled it the same way their CEO handled it.

You don't step to the trolls level to handle a situation. You simply do not condone it firmly but professionally.

On-topic: Staff should've just simply issued an apology and moved on. If the recipient of the apology at that point kept going at it, then that's the recipient's problem and they're all within rights to just straight up ignore. Acting like they did no wrong was not the proper way of handling this. Most people, you'll find that they can be reasoned with when you own up to mistakes. Even moreso if the mistake was beyond your control.

[EaMett]

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

I'm coming to this with no prior knowledge of the context but here's my 5cents having been there, done that.

As a community rep or GM you should be professional and respectful at all times in client facing exchanges regardless of what they are. There is no excuse not to be. There are other channels for you do deal with "inappropriate" (company/law defined) behaviors. Death threats, predatorial behavior, etc? Contact authority. Racist/Bigoted and depending on companies, abusive interaction, you're allowed to respectfully terminate communications and go through the appropriate backchannel for your case (ban/warn/nothing depending on company policy).
"Angry mob" customers? That's part of your job and if you can't take it, to the point that it's apparent to the customer, then maybe you aren't cut out for it and should find something else to do. It's normal to be frustrated with people at times but it should never show publicly.