Quote Originally Posted by DrWho2010 View Post
stuff like this happens at events all the time. has to do with scheduling and set up for next event. someone's always gonna get the shaft.
I wouldn't say that it happens 'all the time'. In many events, the hosts are very apologetic if things go awry. Especially given the obvious implication that attendees are likely investing a fair bit of money to attend in the first place beyond a mere entry ticket. Unless they live locally, of course! Though the reasonable assumption is that they have probably spent funds on travel, tickets, food and accommodation. Thus if something is handled as well as it could be, dismissing it isn't a very pleasant move.

Assuming it happened as the OP describes, of course. Though given that they have video evidence that seems to be the case here.