Is there any game out there with a worse support team than final fantasy?

[odd_prophet]

Yeah, he got a roll back to the point before HIS money got stolen, but since we literally have evidence of the dummy account stealing the money (with their name and everything included), surely it would be an easy task to track the 88 million gil, remove it, and give it back to us, all they're doing is giving more funds for RMTers to earn cash with, if anything their lack of action actually incentivizes it.

There are so many simple 5 minute precautions they could do to avoid this:
1.) Add an optional 4 digit pin to the safe so that hackers in your account can't access it.
2.) Make it so that logging on from another IP triggers an account lockout only unlock-able via e-mail recovery (you know, like what happens if you log in from another computer in your house but for some reason doesn't happen if someone from another country logs in to your account)
3.) Have a support team that can actually support people on a case by case basis.

[BunnyChain]

1.) Add an optional 4 digit pin to the safe so that hackers in your account can't access it.
2.) Make it so that logging on from another IP triggers an account lockout only unlock-able via e-mail recovery (you know, like what happens if you log in from another computer in your house but for some reason doesn't happen if someone from another country logs in to your account)

That is already a thing, it will lock your account and ask for email confirmation if you don't have a one-time pass token, which is also a fix for easy password 'hacks'.

[odd_prophet]

My friend didn't have a one time pass token and it didn't lock his account when someone from austria logged in (you can check IPs that have logged in to your account on mog station) for reference my friend is from the UK.

So we have definitive proof someone from Austria hacked into his account and it just let him in, he received no e-mails and it's reasonable to assume his e-mail address has not been compromised so the lock out seems temperamental.

[Dustytome]

Yeah, he got a roll back to the point before HIS money got stolen, but since we literally have evidence of the dummy account stealing the money (with their name and everything included), surely it would be an easy task to track the 88 million gil, remove it, and give it back to us, all they're doing is giving more funds for RMTers to earn cash with, if anything their lack of action actually incentivizes it.

The gil has likely since been distributed all over the place either being sold or spent. It can get messy fast. Quite frankly I'm surprised they do gil rollbacks at all because of that. How did the person get your fc member's login info? (didn't see Gora's response)

[NanaWiloh]

Yeah, he got a roll back to the point before HIS money got stolen, but since we literally have evidence of the dummy account stealing the money (with their name and everything included), surely it would be an easy task to track the 88 million gil, remove it, and give it back to us, all they're doing is giving more funds for RMTers to earn cash with, if anything their lack of action actually incentivizes it.

There are so many simple 5 minute precautions they could do to avoid this:
1.) Add an optional 4 digit pin to the safe so that hackers in your account can't access it.
2.) Make it so that logging on from another IP triggers an account lockout only unlock-able via e-mail recovery (you know, like what happens if you log in from another computer in your house but for some reason doesn't happen if someone from another country logs in to your account)
3.) Have a support team that can actually support people on a case by case basis.

Have your friend get a security token is a much better idea.

[Gula]

Just because you don't see the actions taken doesn't mean they're not doing anything. I filed a report for nuisance behavior and got two GMs to answer my call at the same time. They act fast and if the offending person is still playing, then chances are they received a warning which will be on their account for years to come.

As it has been said, if you give your bank pin/passwords to someone else, the bank will make it clear it was all on you. I've seen people join a FC just to take items from the chest, and while it sucks seeing all the shiny crystals for crafting you can't use, it's to keep out people like that. When you give into base anger and start swearing, you are breaking the ToS for offensive language. Even with a profanity filter, yes.

[odd_prophet]

Well put, however, the account that took the 88 million gil is still up on lodestone and it seems no action has been taken.

https://eu.finalfantasyxiv.com/lodes...cter/26811339/

The GMs definitely aren't clamoring to help me now considering the robbery was on wednesday.

In addition, the FC mate was specifically hacked. That's not giving your friend your bank card, that's square enix not providing the basic duty of care to ensure that the person using the account owns the account.

I specifically remember getting locked out of my account when I tried playing on my laptop, that system was annoying but worked, how did this person get away with so much?

[Crushnight]

Well put, however, the account that took the 88 million gil is still up on lodestone and it seems no action has been taken.

https://eu.finalfantasyxiv.com/lodes...cter/26811339/

The GMs definitely aren't clamoring to help me now considering the robbery was on wednesday.

In addition, the FC mate was specifically hacked. That's not giving your friend your bank card, that's square enix not providing the basic duty of care to ensure that the person using the account owns the account.

I specifically remember getting locked out of my account when I tried playing on my laptop, that system was annoying but worked, how did this person get away with so much?

Well for hacking GMs and the forums are absolutely the wrong people and place to go, your fc mate should be making sure to go to customer service to find out why this happened and issuing a roll back. If the money was stolen while it was hacked how do you know it was that account that did it? Did they say anything in which case GMs can do something about it or did they just show up around the time and your assuming? Bare in mind the most that can be traded is 1m gil at a time so they did 88 transactions of 1m gil which is traceable by GMs but would require both customer support and GMs to be able to sort out since, GMs would need confirmation that the account was hacked between A time and B time to then trace any activity done in game to get them, This btw would not be a speedy process since they would be looking at a decent amount of activity.

But if it was just another fc member who wasn't hacked who took the money then they could just tell a GM this golden line
"I was allowed to do it"
Nothing the GMs can do about it with that line they were given permission to do it, they did it, no rules were broken in ToS (even if obstruction of play would very much apply here but then they could turn round to the GM if they took it that they broke their own rules which would be great for legal reasons etc), so the only thing you and the fc can do is make stricter rules for next time, you won't receive help for this matter.

[odd_prophet]

Well for hacking GMs and the forums are absolutely the wrong people and place to go, your fc mate should be making sure to go to customer service to find out why this happened and issuing a roll back. If the money was stolen while it was hacked how do you know it was that account that did it? Did they say anything in which case GMs can do something about it or did they just show up around the time and your assuming?

He did contact support and get a role back, it just rolled back before the hack and got HIS money back but not the FC money that was taken. For reference here's the series of events.

1. Hacker logs in to friends account, finds FC chest, realizes he has permission to take out money and withdraws all 60 million
2. Hacker realizes they can speed up gil laundering time by inviting dummy account (named "Pho Luckey") to FC using friend's account and promotes him to same rank as friend
3. Hacker deposits Friend's money into FC chest for a total of 88 million
4. Hacker logs on to dummy account and takes 88 mil from the chest.
5. Hacker then dismisses dummy account from FC.

We have time stamps showing the money being taken, it's all in the chest activity log, but instead of doing anything about it the GMs just rolled him back to the time before the hacker logged on, if they really cared they could've rolled back to the exact point where the friend would've held all 88 million gil (which chest history shows lasted around 10 minutes).

[CrimsonGunner]

He did contact support and get a role back, it just rolled back before the hack and got HIS money back but not the FC money that was taken. For reference here's the series of events.

1. Hacker logs in to friends account, finds FC chest, realizes he has permission to take out money and withdraws all 60 million
2. Hacker realizes they can speed up gil laundering time by inviting dummy account (named "Pho Luckey") to FC using friend's account and promotes him to same rank as friend
3. Hacker deposits Friend's money into FC chest for a total of 88 million
4. Hacker logs on to dummy account and takes 88 mil from the chest.
5. Hacker then dismisses dummy account from FC.

We have time stamps showing the money being taken, it's all in the chest activity log, but instead of doing anything about it the GMs just rolled him back to the time before the hacker logged on, if they really cared they could've rolled back to the exact point where the friend would've held all 88 million gil (which chest history shows lasted around 10 minutes).

then yes,its definitely proof,did u show a screenshot to the gm as proof of the case?