Is there any game out there with a worse support team than final fantasy?

[odd_prophet]

Update on the situation with my friend being hacked:

So, he changed his password, got 2FA, and got that roll back. But still the hacker managed to gain access to his account AGAIN! We don't know how he's doing it but this austrian is DDOSing my friends internet and managing to circumvent all precautions, at this point there is literally NOTHING more we can do to prevent it, it is ENTIRELY on square enix to ensure that the measures THEY PUT IN PLACE actually WORK. Frankly if his account isn't safe, none of ours are. This is a total clusterfunk and square has to take some level of responsibility in this.

Edit: oh and before anyone claims "INSIDE MAN INSIDE MAN!" there was no gil left to steal in our chest as the admins didn't give us that back (actually thank god they're so inept because getting hacked and robbed twice in the same week is bordering on suspect).

The most likely reason for the repeated hacking 5 days after the initial hack was probably to see if the friend had any more gil worth taking. It's like they were waiting for the roll back or something?!

Edit 2: there's reason to believe a combination of DDOS and keylogger were used to circumvent his account, there are apparently easily downloadable tools out there that can circumvent 2FA and keyloggers that can remain undetected by modern anti-virus software. The future is here, it's scary, and there's nothing an individual can do about it.