Gotta break a lance for the support here.

I've been playing since 2015 and i never had any issues with the support. Sure sometimes the answer was a little too short for my liking or my questions collided with their policy.
Waiting time for an answer was always relatively short.

Besides the handling with third party tools, i can't say anything bad about the support tbh.

(Just my opinion on this topic. Didnt read anything else in this thread besides OP)