He's doing what he can, I just feel a bit useless and vulnerable since I was robbed too and I'm being pushed to the sidelines.

This whole "FC chests are communal" bs is just another way of them not wanting to do their jobs. It completely disincentivizes having anything other than a complete dictatorship due to their unwilling nature to put any level of safeguards in the game outside of "only the leader can access the chest" and even then, if someone logs on to YOUR account and makes himself able to steal your FC money/items, does that still make it "communal"?