Is there any game out there with a worse support team than final fantasy?

[odd_prophet]

I swear I've never had a worse experience talking to any other customer support than I've had with ffxiv's team, they'll be happy to ban someone for swearing (even if the profanity filter is on by default) but if someone steals from you or your FC they'll send out enough canned responses to fill an emergency bunker, all while avoiding doing anything about the problem itself.

Am I alone in having bad experiences with them or what?

[LaylaTsarra]

So you got banned for swearing?

[odd_prophet]

Ha, no, I had to report someone for stealing money from the FC chest by hacking into a fellow FC members account, we have screenshots of the money withdrawn and the persons inventory and everything but they wouldn't do anything because the hacker had "access" to the FC chest and therefore that money belonged to them.

[Endeleon]

A lot of games have no support at all, so easily there are worse. But it is 100% your responsibility to set up FC bank permissions just for this occasion. Any bank will not give you the time of day if you complain that your roommate who you gave your card and PIN stole all your money. That's on you.

[Mikhaill]

I even think Nexon is better than SE, and that's REALLY saying something.
I should be a SE Customer Service Rep, I'll get money just by
chilling out and sending Copy Pasta replies and read peoples rage
all while feeling bad because I have no idea what I'm doing...probably like them lol.

[odd_prophet]

First of all, victim blaming! Second of all, banks care about identity theft so they would care.

Finally, and most relevantly, the person who stole it hacked on to my friend's account, invited a dummy player to the FC, promoted them to the rank that could take money, proceeded to take aforementioned money, then left the FC. That's straight up theft and the support doesn't want to deal with it because I'm not the one that got hacked, even though the FC is very communal so I'm also a victim here.

[odd_prophet]

I should be a SE Customer Service Rep, I'll get money just by
chilling out and sending Copy Pasta replies and read peoples rage

See if they're hiring, seems like a comfy job from what I've seen.

[Nariel]

This is as old as MMO themselves, the good old Guild chest/account stealer. Sorry but, as every MMO I ever played have said about this issue : You should be more cautious with autorisation AND your login info.

They have it covered since its FORBBIDEN to share your login info with anyone. Doing so your FC mate automaticaly assume the responsability of it.

[odd_prophet]

Yeah, he got a roll back to the point before HIS money got stolen, but since we literally have evidence of the dummy account stealing the money (with their name and everything included), surely it would be an easy task to track the 88 million gil, remove it, and give it back to us, all they're doing is giving more funds for RMTers to earn cash with, if anything their lack of action actually incentivizes it.

There are so many simple 5 minute precautions they could do to avoid this:
1.) Add an optional 4 digit pin to the safe so that hackers in your account can't access it.
2.) Make it so that logging on from another IP triggers an account lockout only unlock-able via e-mail recovery (you know, like what happens if you log in from another computer in your house but for some reason doesn't happen if someone from another country logs in to your account)
3.) Have a support team that can actually support people on a case by case basis.

[Gula]

Just because you don't see the actions taken doesn't mean they're not doing anything. I filed a report for nuisance behavior and got two GMs to answer my call at the same time. They act fast and if the offending person is still playing, then chances are they received a warning which will be on their account for years to come.

As it has been said, if you give your bank pin/passwords to someone else, the bank will make it clear it was all on you. I've seen people join a FC just to take items from the chest, and while it sucks seeing all the shiny crystals for crafting you can't use, it's to keep out people like that. When you give into base anger and start swearing, you are breaking the ToS for offensive language. Even with a profanity filter, yes.