Matchmaking systems aren't really the evil they're touted in being. Rather, they just expose a lot of what already existed. Make no mistake, not everyone is going to like everyone. Sometimes those reasons are legitimate and others are going to be pretty petty. When someone has nothing to gain from a particular piece of content, the only real incentive to repeat it is either to help a friend or just because they're really bored and/or want a change of pace. And while I'd generally say SE has done what they could when it comes to roulettes, there are still encounters that you know people are also going to groan over when they pop into them.

That said, I favor expansion of the Trust system because not everyone plays at peak times where there's no shortage of people to queue into content in a timely manner. We also know that the number of DPS player exponentially outweigh those in Healer and Tank roles, where adding more of the latter isn't really going to shift the dynamic much when what's more likely is those who already like those roles would just ping-pong between them as mood strikes. I know I've had 50+ minute queues for things like certain primal fights or even something like MSQ roulette only to feel pretty blah about it when I just see the projected time creep higher and higher. While a manned party would be faster within the content itself, I'd often say not having to fight the queue would offset that. And who knows, maybe DPS players might get the "in need" bonus from time to time.

But in the end, I know I certainly don't sub to a game to not be able to play it when I'd like to. That's the curse of group content, and further so the more and more you jack up manpower requirements or introduce RNG like BLU spell learning. I've also done enough organized stuff to know that even if you set a time for things, you'll have people who show up late or are unprepared, sometimes to the point plans have to change if a missing body is integral. I'd also be remiss to not point out that XIV's faster paced combat doesn't really facilitate typing while playing, either. Some get around this with voice chat, but this also isn't something can't expect or demand of others even if some really think you should. Put another way, if I don't want to put with jerks, and subsequently aiding their own progress, for any reason, I shouldn't have to. It's not because I hate people, but because I hate wasting time waiting for the stars to align. And I can only imagine those with less time on their hands than I would hate it just as much.