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  1. 08-28-2019 06:48 AM #1
    Dynratygus
    Moderator Dynratygus's Avatar
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    Good afternoon and thank you for the reply.

    Are you connected directly to the router, or are you using WiFi? Is the game application allowed through the fire wall?

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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  2. 08-28-2019 02:12 PM #2
    galigos
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    Aug 2019
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    Gridania
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    Character
    Galigos Cow'tipper
    World
    Leviathan
    Main Class
    Dragoon Lv 80
    "Are you connected directly to the router, or are you using WiFi? Is the game application allowed through the fire wall?"


    I have tried both wired and WiFi. Both with the firewall turned off.
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  3. 08-29-2019 01:56 AM #3
    Einmimiria
    Moderator Einmimiria's Avatar
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    Thank you for the reply galigos.

    If you can connect to the EU and JP servers but not the NA server, then you are likely running into a issue along your way to that particular server. Unfortunately, this means that the issue arises from outside of your home network. The troubleshooting we can provide has to do with strengthening your home network (your PC or PS4 and router). As such, I'd suggest contacting your ISP and making a report with them..

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
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