There could be any number of reasons why your download rate is slow, none of which are the fault of Square. It could be your ISP throttling you, could be your router being taxed as other people in the house are also using the internet, could be your computer is using an ancient NIC that doesn't support data transfer speeds of the last decade, if you're on WiFi you could be using hardware that doesnt support newer 802.11 standards and is using slower speeds as a result, it could also be the area you're in.