How do you enable item info popup in chat box?

[AstraMercer]

Thanks guys, I found the settings, which are the correct ones, because I tested it on the character where the popups were already working, and when I turned if off, the popups stopped showing up, and turning them back on makes them show up again.

However, on the character where the popups aren't showing up, I actually already have "Display item help" checked on, and they still won't pop up on on that character. Should I bring this up with technical support, or is there something else in the settings that I'm missing?

My settings currently look identical to what Rongway posted above.

This is what my settings look like on the character where the pop ups are not working.