First, thank you for your reply and suggestions.

I had my friend try the entire list of suggestions you made and still nothing. The patches load about 60% of the way through then just error out with the same codes. They are quite upset that they haven't been able to play for over a week now and they have money invested in the game to play. Are there any direct downloads or mirror sites that are offered to download these patches directly?

Here is what my friend has tried:
"I have tried everything from new hardware, opened all the ports in the firewall settings, cable connection, non-cable connection, reinstall, opened settings in IE, VPN connection, reset settings in the launcher, run as admin, not running as admin, edited the boot doc in notepad. I've sent in a ticket to tech support and haven't heard from them in days."