Character rolled back - 3 months worth of inventory lost

[AlphaFox]

I do agree that is a very poor practice, especially for the time forced to wait and with no response after 10 days? What gets me is that if it takes longer they should update you and even ask "We are ready to rollback at this time, would you like us to proceed?" Expecting you to not play for 3 months is asinine, did they even email you or contact you to inform you it was complete? If not, more so insane they would expect you to just guess when it's safe to log back in and continue.

[Mistyregions]

Straight up, you fell victim to a twitch link scam? Did you also know there are hot singles near you who want to hook up, and a Nigerian prince!

Come one dude its 2019 and we have the internet why in the world would you ever click a random link like that, in that circumstance?

[Kaedan]

I find this extremely fishy and OP isn't probably not telling the whole truth. First of all, the OF really isn't the best place to try and it should be worked through with customer support.
Second, if a rollback really happened the whole character should be reverted, not only their inventory. But OP has 6 (or 7 if you count Scholar and Summoner separate) jobs at max level. He also has the Innocence mount and Eden Minor minion.
Either his account was compromised AGAIN, for one reason or another, or he's straight out lying trying to create mistrust to SE.

Nice catch. There's no such thing as a "inventory and gil only" rollback. A rollback is a rollback and affects everything.

Sorry OP, sounds like you are still hacked and someone just took your stuff again.

[KageTokage]

I can believe that their customer support actually is this bad considering how they handle certain other matters...

[Dustytome]

Nice catch. There's no such thing as a "inventory and gil only" rollback.

From other reports, that appears to be the only way it works for this game.

[Ibkee]

Hi OP.

I'm not without empathy for your situation, but they specify that you should not play until the rollback is complete and you played before the rollback was complete. It shouldn't take that long, but it did and you did the one thing they specified not to do. A simple google search in those three months would illustrate that others too have waited longer than the 7-10 working days timeframe and the best advice is to just not login unless you're happy with losing some of the progress you make.

Now, with that said, I recommend increasing security moving forward. Setting up the one-time password via phone/token will help prevent this situation happening again in the future. Good luck, OP.

[Dustytome]

Now, with that said, I recommend increasing security moving forward. Setting up the one-time password via phone/token will help prevent this situation happening again in the future. Good luck, OP.

While that is recommended in general, I believe some of the fake login pages also requested the one time security code which the 'hackers' would turn around and use immediately to log into the actual account.

[rotf]

I do agree that is a very poor practice, especially for the time forced to wait and with no response after 10 days? What gets me is that if it takes longer they should update you and even ask "We are ready to rollback at this time, would you like us to proceed?" Expecting you to not play for 3 months is asinine, did they even email you or contact you to inform you it was complete? If not, more so insane they would expect you to just guess when it's safe to log back in and continue.

no, nothing.
I just noticed when I logged into the game.

[rotf]

Hi OP.

I'm not without empathy for your situation, but they specify that you should not play until the rollback is complete and you played before the rollback was complete. It shouldn't take that long, but it did and you did the one thing they specified not to do. A simple google search in those three months would illustrate that others too have waited longer than the 7-10 working days timeframe and the best advice is to just not login unless you're happy with losing some of the progress you make.

Now, with that said, I recommend increasing security moving forward. Setting up the one-time password via phone/token will help prevent this situation happening again in the future. Good luck, OP.

It also states that it should be complete in 7 to 10 days. Or should we consider only half of the stuff that is written there? How am I supposed to know what information in there is enforced and what is optional?
This type of thing can not be open to interpreation , it has to be crystal clear.
As I said, are players expected to NOT play for an indeterminate amount of time, but keep on paying subscription, until an analyst finally looks into it? even if it takes months?
Let's be reasonable here, it wasn't a question of a few days over the time limit... it was several months

[Iscah]

It also states that it should be complete in 7 to 10 days. Or should we consider only half of the stuff that is written there? How am I supposed to know what information in there is enforced and what is optional?
This type of thing can not be open to interpreation , it has to be crystal clear.
As I said, are players expected to NOT play for an indeterminate amount of time, but keep on paying subscription, until an analyst finally looks into it? even if it takes months?
Let's be reasonable here, it wasn't a question of a few days over the time limit... it was several months

The time it took to happen is definitely longer than you should expect from that information, but it says nothing about the rollback request not being processed if it hasn't happened within the given time frame. You've requested it, you're in the queue, and you haven't been told anything to indicate that it has been cancelled - therefore you should confirm with them rather than assume it's not happening.

If it said it "will" happen within 7-10 days then that might be a fair argument for assuming it wasn't happening so much later, but "should" indicates it's only an estimate, not a time limit.